Hi ALL,
Today was my 7th or 8th day of follow up for getting my Hitachi AC serviced with more than 25 calls made to your customer care number. I never came across such an irresponsive Servce of a company who claims to be one of the leading AC manufacturers in India. Just a while ago I spoke to a guy "Mubarak" and he also says he has no idea when the AC will be serviced. Almost everyone I have spoken to has the same answer with reassurances that somene from service center will call me. Let me tell you, I have Carrier AC and also O'General and within 24 hours service was done but HITACHI - disappointing. Not only serive has not een done in 10 days but also no one has the courtesy to provide right information. People are just clueless at customer service. They have no idea of when the serice will happen and what to inform the customers. I am going to approach Consumer court now and also put this issue across all major sites so that consumers come to know how HOPELESS you guys are with service and people shall remain from buying the AC.
I dont know to which level will this email reach but its really disgusting. You guys will learn a good lesson. This email will spread like a virus.
Regards
&-- Original Message &--
From: [email protected]
To: vivek Sent: Mon, 2 May 10:48:48 0530 (IST)
Subject: Re: What Kind of service hitachi has?
Dear,
Thank you for writing back to us with the
requested details. We apologize for the delay in replying to your email.
I checked your details and confirmed that
you have already registered your request with us by contacting us on our
Help Line Number. Your request will be attended soon.
In the meantime, if you need our help,
you can reach us at our Helpline number 011-35324848 anytime or just reply
to this email. Our team of engineers would be glad to help you out.
Warm Regards,
Ishit.
Hitachi Home & Life Solutions (India) Ltd
05/01 11:55 PM
To
[email protected]
cc
Subject
Re: What Kind of service
hitachi has?
.
&-- Original Message &--
From: [email protected]
To: vivek
Sent: Sun, 1 May 17:59:38 0530 (IST)
Subject: Re: What Kind of service hitachi has?
Dear Sir,
Thank you for writing to us with regard
to the preventive maintenance service of your Air Conditioner.
Please accept our sincere apologies at
the severe discomfort faced by you. We regret the long unresolved experience
and the trouble you are undergoing in following up this matter again and
again.
In order to look into your request, we
need your contact details. Could you please provide these details so that
we can reach you and resolve this issue at the earliest.
Also, you can reach us at our Helpline
number 079-35324848 anytime or just reply to this email. Our team of engineers
would be glad to help you out.
Warm Regards,
Evangelina.
Contact No:- 079-30414776
Hitachi Home & Life Solutions (India) Ltd
05/01 11:28 AM
To
[email protected]
cc
Subject
What Kind of service hitachi
has?
To whomsover It may Concern
(Hopefully it reaches the MD of hitachi)
The most pathetic AC service I have ever seen. Its been more than 5 days,
I have made numerous calls at your service center but so far no one has
been able to give me any answer. Every one says I will check and revert.
Its really sad that a company who calls them as the Best AC providers has
the wrst service and customer care. This is a big consumer dissonance and
I have decided that I will never buy any AC from you.
Please note that I will get the service done from local guys now. Please
dont send your guys.
Regards
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