Dear Sir
In March I purchased Hitachi's 3 Window ACs for home use. Two ACs were 1.5 Ton each and One AC was 2.0 Ton. These were the new model - 5 star rated and advertised as silent in operation. However, right when they were installed, I found the ACs too noisy. I made numerous complaints to Hitachi and despite 2-3 visits by their technician, they were not able to do anything. They continued to tell me that that level of noise is going to be there - so much so for their advertising it as silent ACs.
Last month, two technicians again visited and found some problem with the 2.0 Ton AC and said some part required replacement. They assured that they would visit again in 2-3 days and replace the part which according to them was causing noise. In their service book, I made a remark that the part, as identified by them should be replaced as per their promise. It is over 1 month now and nobody has visited to replace the said part.
I feel completely cheated having brought supposedly 'silent' ACs which make so much of noise. To add to insult I paid more of the 'silent' AC than ACs of other brands. The Customer Service Level is pathetic and exasperating. One expected greater level of service from Hitachi.
I request you to take up my complaint with Hitachi and help resolve it. If they cannot reduce the noise level, they should be gracious enough to replace it. All the 3 ACs are in Warranty still.
Aloke Gupta
M-44, Greater Kailash-2
New Delhi - 110048
Cell Phone: 9810184001
Email: [email protected]
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