Hitachi Split AC 1.5 ton
REPLACEMENT OF FAULTY SPLIT AC NOT WORKING

PURCHASED HITACHI SPLIT AC ON 29TH FEB FROM ASHA AND COMPANY CIVIL LINES ALLAHABAD. AC WORKING PREFECTLY TILL FIRST FREE SERVICE DONE BY HITACHI TECHNICIAN ON 11TH JUNE. NEXT DAY PCB PROBLEM STARTED. SENSOR NOT WORKING. REMOTE IN PERFECT WORKING CONDITION YET IT WAS TAKEN AWAY BY HITACHI TECHNICIAN ON PRETEXT OF REPAIR AND NEVER RETURNED. PCB DISPLAY CHANGED SEVERAL TIMES OVER A PERIOD OF SEVERAL WEEKS AND FINALLY ON 7TH JULY TECHNICIAN TOLD SENSOR NOT WORKING WAS DUE TO CFL LIGHTING IN ROOM. THEN DC MOTOR OF AC STOPPED WORKING. RED LIGHT BLINKING 9 TIMES. TECHINICAN SAYS SPARE PARTS HAVE TO BE ORDERED FROM LUCKNOW. FOR THE PAST ELEVEN DAYS SPLIT AC LYING DEFUNCT AND NON FUNCTIONAL. HAVE MADE SEVERAL COMPLAINTS VIA PHONE TO LOCAL SERVICE CENTRE AND VIA EMAILS TO HITACHI CUSTOMER CARE ([email protected]) BUT NO RESPONSE HAS BEEN RECEIVED.

PLEASE SOMEBODY HELP TO HIGHLIGHT THIS MATTER AND IF THERE IS ANY WAY TO BRING IT TO ATTN OF HEAD OFFICE / GENERAL MANAGER HITACHI IN AHMEDABAD OFFICE.

SUB STANDARD AND REALLY POOR SERVICING BY LOCAL SERVICE CENTRE ALSO ..NO RESPONSE FROM THEM .. THEY EVEN TOOK AWAY BRAND NEW REMOTE AND NEVER RETURNED SINCE. AND NOW AC LYING DEFUCNT.

HITACHI LOCAL SERVICE CENTRE DETAILS: URBAN MARKETING HITACHI ALLAHABAD < MR PAWAN/ MR SANDEEP>

PH : 0532-2451370, 9839669073.

HITACHI CUSTOMER CARE HELPLINE NO IS USE LESS THEY DO NOTHING BUT GIVE A COMPLAINT NO AND FORWARD IT TO YOUR LOCAL SERVICE CENTRE. NO IS 079-30414747.

I HAVE MADE SEVERAL REQUESTS TO DEALER AND TO SERVICE CENTRE AND TO HITACHI VIA EMAIL

TO CHANGE MY FAULTY SPLIT AC < DC MOTOR BREAKDOWN AND THERE ARE NO SPARE PARTS AVAILABLE IN ALLAHABAD FOR REPAIR> BUT NO ONE IS BOTHERED TO GIVE ANY RESPONSE.,

KINDLY SOME ONE HELP ME BRING THIS ISSUE TO HIGHLIGHT OF GENERAL MANAGER HITACHI HEAD OFFICE

Mr. Shinichi Iizuka,

Chairman,

Hitachi Home & Life Solutions (India) Ltd

Abhijeet,

9th Floor, Mithakhali Six Road

Ahmedabad 380 006

I WOULD BE REALLY GRATEFUL FOR ANY HELP RECEIVED.

DR. VARUN KWATRA

ALLAHABAD

M: 9198680110.

EMAIL ID: [email protected]