This complaint as it is was forwarded to below :-
Dated 21st August
Head Office & Works Corporate Office
Hitachi Complex, Karan Nagar Kadi, A-15, Mohan Co-operative Industrial Estate, Mathura Road,
Dist. Mehsana - 382727 Gujarat, India New Delhi, India
Tel No. 91 - 02764 - 277571 Tel No. 91 - 011 - 26991366 / 26991360-69
Fax No. 91 - 02764 – 233425
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Sub: Hitachi AC 1.5 TON Complaint
We baught Hitachi 1.5 Ton Window AC from M/S Prakah Trading co. Shakti Nagar Delhi on 3rd June
In the month May it started creating problem
There was complaint of no cooling & a compliant was made to helpline Please Refer to my complaint no 096090584176 dated 12th May
Our AC was taken to service centre for Coil Replacement at :-
Hitachi Service centre
311/330 B
Chander Bhawan
Mansook Singh Marg
Near Subhash Place
Madan Pur Khadar
Delhi -
Mr. Saudiliyas (Incharge) Mobile No. 9212336556
Junaid (Service Engenier) Mobile No. 9818894352
It's about 3 month only, the same problem arises.
We called up customer care and made complaint vide complaint no. 096090802347 dated 12th August
One service enginer Mr Sikandar visited my place & informed me that the gas has been leaked & we will have to refill gas. You will have to pay Rs - for refilling gas service charges
I asked for an explaination, why it has leaked n such a short time, he has no reasons
I took up the matter through WEB Site / sent an e.mail to Hitachi Home & Life Solutions (India) Ltd. My mail was forwarded on 13th August to Ms Sonal Verma
A-15, Mohan Co-operative Industrial Estate, Mathura Road,
New Delhi, India
Tel No. 91 - 011 - 26991366 / 26991360-69
I personally sent an e.mail / called to her and explained my problems.
She replied that, she cannot confirm anything till the time she talk to her ASM, who was on leave at that time.
I wait for couple of days, sent an e.mail again / called her, she refused to accept her service centre fault & advised me to pay gas refilling service charges to service centre, i agreed.
Now my disappointment / frustration level more increased, when service centre take 2 more days for attending this complaint. Again the service engineer visited, informed that, wewill have to replace coil also. Now you will have to pay 3500/- - service charges
I was shocked to know all about
I asked that the coil was replaced just exactly 2 month back by :- Hitachi Service centre
311/330 B
Chander Bhawan
Mansook Singh Marg
Near Subhash Place
Madan Pur Khadar
Delhi –
He informed, that they have not replaced coil at that time, that’s why the problem is still there
I just want to know, why my coils ere not replaced under warranty & now why should i pay for the negligence of your service centre.
I have other AC in the sam premies / at of office One LG / wirlpool / One TOYO (Japan)
No other AC trobling as of Hitchi
My LG ac is working or the past 5 years, never been sent to service station. I have got only routine services only.
Now Please see below complaint made today by e.mail :-
&-- Original Message &--
From: Rakesh Kapoor
To: [email protected]
Cc: [email protected]
Sent: Thursday, August 27 7:10 PM
Subject: Re: Complaint
Very Urgent & important
Dear Ms Sonal Verma / Mr. Harpreet
CC: Hitachi Home & Life Solutions (India) Ltd
Refer to my complaint no 096090584176 dated 12th May & complaint no 096090802347 dated 12th August
The AC was again sent to workshop at :-
Hitachi Service centre
311/330 B
Chander Bhawan
Mansook Singh Marg
Near Subhash Place
Madan Pur Khadar
Delhi -
for coil replacement / gas refilling again this time
Again they have not replaced the coil
They have repaired locally & stopped leakage, refilled gas & sent it back to us today
There was big sound also while running this ac
Tryed to contact Mr. Saiduliliyas / Mr. Junaid at Service Centre, but could not contact
I spoke to Mr. Ali on mobile no. 9213953552,
"He informed that the sound complaint will be taken care by your area service centre "
We have received ac only for gas refilling, we have done our job
Your Trinagar service guys clearly told me that without changing coil there is no posibility that it stop leakage!!!
We will arrange pickup, the job will be done
Mam, what's going wrong with company like Hitachi, such a big company
This is a kind of service you are giving to your customers
I have returned back my AC to the sam workshop
This is final request i am making to all of you, please do needful on urgent basis
Get whatever needful to be done as per actual rquirement, not temperory job that i need to undergo unnecessory harrasement once again
"I would like to meet personally in this regard also to the area service manager, please call on my mobile asap!!! "
Please do nedful in this regard
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