Dear Madam
This is for your information that your Company's existing system of "AFTER SALES SERVICES TO THE CUSTOMER" is completely ineffective, full of negligence and corrupt which I have found and came to conclusion that I NEVER EVER WILL PURCHASE AND WILL RECOMMEND ANYBODY HITACHI WHICH PROCLAIMS TO BE THE NO.1 AND MAY BE FOR TECHNOLOGY BUT NOT IN CASE OF CUSTOMER SERVICE. I WILL RATE YOUR COMPANY A BIG ZERO.
WHY?
On my 22nd of May mail I wrote everything with details but without intervening deeply with the mater of facts you served me a simple thoughtless reply and concluded that problem resolved and just completed your duty. Now let me explain:-
FIRST CHAPTER OF HARASSMENT :
On 19th of May, I have purchased a Hitachi 1.5 Ton Split A.C (Model No.: RAC518HEDD) from Ma Tara Electronics, 182/7, M.B. Road, Birati, Kolkata-700051 through Chalan No.4215. Accordingly on that very day I booked a complain for installation (Comp. No.12051903330). As per your company Rules and system somebody from your end have to call me for Installation within 48 hours. But nobody rang me within 62 hours except my own several times phone calls to your Customer Care No's, Branch Office in Kolkata, Service Centre Jessore Road and Including incharge of this zone Mr. Asraf and many others. As if I have done wrong by purchasing Hitachi A.C. Machine and it's my duty and responsibility to contact each and every person concern and to listen false assurances from Customer Care Services that Technicians are coming, will call you, registered to come only today etc., etc... but ultimately nobody neither turned up or called me for installation. SO WHAT KIND OF CUSTOMER SERVICE IS THIS? THIS IS THE FIRST CHAPTER OF HARASSMENT DURING INSTALLATION. I HOPE THE PERSON WHO SENT ME THIS REPLY SHOULD REALISE THE PLIGHT OF A CUSTOMER PUTTING HIM OR HER IN THAT PARTICULAR POINT OF PROBLEM. OTHERWISE HE OR SHE HAS NO RIGHT TO STAY OR WORK OR NOT AT ALL ELIGIBLE TO TAKE THAT RESPONSIBILITY FOR THE POST CONCERNED ON BEHALF OF A REPUTED COMPANY LIKE HITACHI.
SECOND CHAPTER OF HARASSMENT:
After a great struggle of INSTALLATION on 23rd of May on that very day I have once again registered a request for DEMO (Req. No- 12052301975) but once again repetition of the SAME STORY. In this regard of Installation I must ask you to take serious attention of that: The people who came for installation on that day on maximum time was engaged in telephonic conversations with others regarding the installation of A.C's of other companies and recommending to purchase the name of companies not Hitachi but others like Voltas, Samsung etc, etc. The tools they had brought was non functioning mainly the Drill Machine. The Installation was done in a completely unskilled and unsystematic manner rather I would say "SOMEHOW". The installation people whenever faced any problem on that day always were trying to contact with the person concerned in the office who sent them to my house unable to contact him for the whole period during INSTALLATION.
They took Rs. 5240/- (Rupees Five Thousand Two Hundred and Forty only) against the INSTALLATION KIT AND INSTALLATION CHARGE without any Challan or Receipt. When I asked for Money Receipt I have been told by them that the money receipt will come by post. Another serious thing I have immediately brought into the notice of the Installation people about the "REMOTE CONTROL" where "TWO BUTTONS ARE MISSING" and the INDOOR UNIT making Noise and the OUTDOOR UNIT's Fan is not Starting sometimes and all the pipes are remaining wet and water is leaking from the outdoor unit. Despite of all those problems when I asked them that whether I could use the A.C now they answered me we don't know anything except INSTALLATION for this DEMO people will look after and you have to register a fresh request.
There are essence of corruption and malpractices among the recruited Hitachi people attached with the Customer Services in the area where from my services are enlisted to provide and the responsible person concerned must be questioned immediately for this.
IS NOT THE PROCESS TOO LENGTHY TO GET A PURE AND PROPER CUSTOMER AFTER SALES SERVICE FROM THE DATE OF PURCHASE i.e. FROM 19TH OF MAY 2 012 TO TILL DATE i.e. 4TH OF JUNE.(25 DAYS). HOW MANY DAYS ARE NEEDED TO GET A PROPER AND EFFECTIVE AFTER SALES SERVICE FROM A COMPANY LIKE HITACHI.
IF YOU KEEP DEAF EARS TO MY COMPLAINTS AND NOT IMMEDIATELY RECTIFY THEN I WOULD BE BOUND TO KNOCK THE DOORS OF THE COURT OF LAW AND ALSO CIRCULATE MY PROBLEMS TO THE PRINT AND ELECTRONICS MEDIA EVEN THROUGH SOCIAL NETWORKING.
THANKING YOU.
WITH REGARDS
DEBASISH BHATTACHARJEE
S/O Ranjit Kumar Bhattacharjee (Advocate Calcutta High Court)
& Subrata Mukherjee (Advocate Calcutta High Court)
Room No.1
57, KAMAL PARK
BIRATI
KOLKATA-700051.
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