I purchased 1.5 T HITACHI WINDOW AC Serial Number 100HO6275, model No 18EQDZI ON 20 Aug. 2010 from Referico, Cantt. Road, Lucknow. AC was installed on 21 Aug. 2010. Since its installation compressor of AC starts giving abnormal noise and trips intermitantly. The same was brought to the notice of the dealer who in turn sent mechanics on several occasions. They adjusted the AC but after sometime of use it again starts giving noise and trips regularly. I lodge a complaint to HITACHI customer care number 101100900020 on 2 September and later on 15 September 10 THEY TOO SENT THE Mechanic who adjusted the machine and said AC IS working OK.but, again on prolong use AC compressor starts giving noise and trips regularly. Since it is abrand new unit I repeatedly asked the dealer as well as Hitachi mechanic to replace the unit. But they paid no heed. Now as the summer is at its peak I am unable to use the AC due to its regular tripping. Recently, I complaints the dealer as well to the Hitachi customer care, no. 11051101155 dared 11 May and later a reminder on 18 May but so far no body has turned upto check the unit. Leaving behind unpopular and inexpensive brands I purchased the Hitachi AC BUT TO MY DISMAY I found it not at all working properly from the very first day of its installation. Hence I asked for a replacement at the earliest.
Cc to custmercare@hitachi_ hli.com
www hitachi _hli.com
consumer help line 01127662955 to 58
Prem Lata Manan
719A, Sector M, Aashiana Colony
Kanpur road, Lucknow UP 226 012S
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