Till date I have not get any answer from HLL about my problem. This is the last warning for them to solve the problem within a week. After that they will get a legal notice from me.
Dated 11.9.2011
Mr Nishith Vadodaria,
C-2 jagdamba Flats,
jiveraj park road
jiveraj ahmedabad, 51
M -09898224160 --
sir,
I have complaint against Hindustan lever product -PUREIT- water purifier.
I purchase this product on dated 10th dec Mr Nitin sales executive committed regarding sales & service facility on dt.9th.dec that time they suggested after using 1500.liter water then you have only change the filter not whole kit. And one more interesting commitment given by Mr Nitin that he will PROVIDE LIFE TIME KIT to us till we are waiting for above said kit.
After 3 month we have only used approximate 500 litre water then we continuously approach to Mr Nitin by phone but no response till 13h april .then same day i lunch complaint on mumbai sales and service dept. till date nobody has attended this complaint. Then raise the second complaint on 27th April. Second day on 28th April one service people came and replace the whole kit insist of filter and they have charge Rs 580. And this technical person said after using 1500 Liter water all 3 spare must be dead.
On 30th April i contact to Mr Bhagwan (territory off) regarding complaint he committed that he will solve the problem within 24 hours but till date problem is running he has given fake commitment. And no result comes out.
29th April we have contact to Mr Pratik soni but he has not given answer on mobile. On 4th June personally Mr Pratik Soni meet that time he remind me i not pick your mobile on 29th April because he was driving a vehicle. Please Imagine from 29th April to 4th June where is Mr Pratik Soni?..
21st June we have contact to Mr Javed (Cust care) and on 22nd june he has given appointment for solving this problem at ahmedabad on 25th june but till date where is Mr Javed Again fake commitment given by him.
I do not understand such a multinational company HLL is spoiling the IMAGE into the market for by selling a product of Rs 3200/- only.(Negligible amount).
Since from 4th june we are not using This machine. Our request to pehradhar customer cell to solve our problem early and intimate to M/s Hindustan Lever Concern department to refund our money because we do not continue with HLL... If we will not get satisfactory result shortly then we go for next step to civil court and all expense recover from HLL.
Mr Nishith Vadodaria
Ahmedabad
M-09898224160
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