I had ordered Whirpool 20 Ltr Mc Grill Microwave Oven product no. 902033069 as on dated 16.01.2011 and paid full payment in advance i.e. Rs. 4299/- through Blue Dart courier. After 15 days on 02-02-11, I received the product but when I opened it, it was wrong product, in place of Mc Grill Oven it was Solo Microwave. I had registered my complaint to whirpool customer care (complaint no. DN021100619), but informed by them that this is a mistake from vendor side. I registered my complaint to Homeshop 18.
My complaint no. is 62920359 which is given by your executives to me on 07.02.2011. From that date I am continuously following up and every time getting some new excuse.
Last time they ensured me that your product will be exchanged on Monday i.e. 28.02. But today also inspite of getting my right product, I got another excuse that product is out of stock and will take another 1 week.
Please note that I have ordered my product on 16.01. but one and a half month has been passed and I did not get my right product, which is really a very careless attitude towards a customer.
Surendra Ghildiyal
156, GMS Road,
Balliwala Chowk, Near Punjab National Bank
Dehradun-248001
Ph. No. 09760003469
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