Please refer to the Advance Receipt No: 2078034370 dt. 28/08. On this date, I had booked a dinning table from Home Town, Rajarhat for Rs. 24999 by paying advance payment of 25%. The delivery date of 01/09 was given to me against the same. At the time of booking, I was given assurance that if there is any product defect in the only single piece available at your Dankuni godown, I can easily cancel my order as I was not ready for wait for one month for the product to be arrived from their Mumbai HO. During the initial few days I have not received any feedback from Home Town whether the product is ready for the delivery even after calling repeatedly. Later I was informed that there is a product defect in the available single piece and requested me to wait for one week as the same dinning table is already in transit for Mumbai for which I agreed too.
On dated 10/09, I received call from Home Town Rajarhat that the product has arrived and requested me to make the balance 75% payment which I made on the same date. Now on 12/09, I received two call from your Dunlop Home Town Godown that they are coming to deliver the dinning table and requested me to be present at home but nobody arrived on the date and non on the next date. On the very next date, when I called home town to check the status, I was given reply that the product is not available currently and I have to wait for another one month. First of all, I would like to ask what kind of customer service is this??? At one time your people are telling that product is available and requesting me to make the balance payment. Moreover I am receiving two calls stating that the perform are arriving for delivery. On the very next date, I am getting reply that the product is not available. I am very surprise to see how a big company like you can have such pathetic customer support.
Now I visited Home Town on dated 14/09 and talked to your Sale Person named Mr. Sarbajit Dutta (Ph: 9836217844) who requested me to wait one more day as he would look personally try to locate the missing dinning table parts at your Dunlop Godown and would give me the status report by next day otherwise I can cancel the order and get my refund back. Now i am very surpise to see that even your this sale executive did not get back to me.
I have got tried of calling repetitively to your home town, rajarhat team. I can not wait even for one more days for the dinning table to arrive. I therefore request you to cancel my order and arrange my refund. The promise delivery date was 1st Sept and now it is 15th Sept. it is not possible for me to wait more as I have clearly mentioned at the time of booking that I need this dinning table on urgent basis.
regards,
Vivek Khemka
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