Inconsumercomplaints.com » Furniture & Equipment » Review / complaint: Home Town - Substandard and unsatisfactory services by Home Town, Pune | News #266857

Home Town
Substandard and unsatisfactory services by Home Town, Pune

I write to draw attention to the substandard and unsatisfactory services provided by Home Town – Modular Kitchen, Pune. This is in breach of our contract as laid down by the Home Solutions Retail (India) Limited. We have been ceaselessly following up with the Home Town Pune staff however regret to write that we have not received any concrete feedback as to when the work will be completed.

We placed our order for Modular Kitchen on 24 October and the total cost of the order amounted to Rs.1, 59, 000 /- . According to Home Town's Terms and Conditions we promptly paid 50% of the total cost while placing the order. And the remaining 50% of the order was paid before the delivery and the installation of the kitchen units.

I was assured while placing the order that the order would take 35 days for manufacturing and 5 days for installation. I had placed order on 24 October absolutely much in advance, giving ample of time for production, delivery and installation since I wanted to avoid any work to be taking place during the Christmas week. Finally the material arrived; I was being constantly chased for the payment of the remaining 50% to get the installation started. And the installation work started on 8 December. Finally, the carpenter team arrived for installation, shocker, one frame is just too big, dustbin holder missing, boxes for one side of kitchen are too big, certain trolleys, cabinet doors and shelves were still missing. The carpenter team were confused which piece should go where, they nearly had the wrong cabinet put until I explained them the drawing, so at end, an incomplete installation was done, with a few things left. Not to mention that our Christmas took place without a kitchen, a disappointment I say, the installation work was still being done on Christmas Eve turning my house into a mess. Thanks to Home Town my family did not get an opportunity to celebrate Christmas because of their inefficiency.

This is where from the never ending saga of follow up and chasing started. One of the senior staff, Mr. Anil Pande (Mob No. 9323611637) from Home Town assured me that my remaining kitchen material would be delivered in 2 weeks and installed in another week... Now again, this was me chasing them and not them informing me. It’s been 6 weeks since then and as I write I still am awaiting my trolley cabinet, door and shelves to be delivered and fixed, I say a complete disaster... If I had a voice, that could reach far and east, I would shout "DONT EVER get a Kitchen done at HOME TOWN Pune."" Unless you have loads of time, money and a relentless appetite to follow up and chase people on matters

I sincerely hope hometown take note of this and do something actionable to esteem their business ethics. I have still not given up on hope and am waiting for the kitchen to be finally complete... 13 weeks, and still counting!!

Home Town enters into a contract whereby it specifies all the terms and conditions customer faces if he does not abide by it. I want Home Town to address to the following queries:

1.Does Home Town have any set of rules / guidelines set for themselves if they default to deliver to the customer within specified time frame

2.Orders were placed twice to your factory for material – the first time we did not receive the trolleys and other major material – the second time the trolleys were of wrong sizes. What controls do you have to see that customer orders are handled accurately?

3.Irresponsible Staff – Who is responsible for the inconvenience we are facing – When we approached your staff that took our order and collected our payment - the person mentioned “I take only orders execution is not my job”?? This should be conveyed to the customer at the time when orders and payments are taken.

4.Do you deal with all your customers in a similar manner; if yes then Home Town should be exposed because after taking the full payment you make the customer run from pillar to post.

5.What about the damages and inconvenience faced by the customer? Is Home Town compensating for the same?

6.How can Home Town take 100% of the payment from the customer even before completing the entire job and thereby giving incomplete job to the customer?

I recommend Home Town to address such cases where they are unable to provide service to the customer in the contract.


Company: Home Town

Country: India

Category: Furniture & Equipment

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google