I have brought a Brand New HP F4288, in November it has been hardly 2 months. It has started damaging my cartridges because of defective printer supplied by HP and thier dealter network. I have showed four damaged catridges to the service center. Even after showing proof, HP and thier service center has is unwilling to accept the proof. Nominated Service center of HP talks very rudely to customer, not willing to test the problem, and gives silly excuses such as direction of the printer not correct, paper you can only use HP. HP service center is also unwilling to show thier test front of customer. HP goes so far that they ask Catridges from Customer to test thier faulty printer. HP goes to that extent that it askes customer to due a Test strategy such keep track no of printouts from last damaged catridge to the new one. More they blame thier catridges are faulty and then ask customer to contact other department. Since the catridges are physical damaged by printer, HP say physical damage catridge are not covered. There is no replacement provided by HP and unwilling to provide warranty though printer is faulty. Customer is made football between Customer Care HP and Service Center. Each one is blaming each other for not taking responsibility. This is worse service I have received from HP. I have already spent Rs850 per black catridges, which is almost 3400Rs same cost at which I bought the printer. This is HP cheat's customers. I Suggest all customer to never buy HP products. There are better companies like Canon or Epson, which are better in service and product quality. I have had fantastics experience with DELL, Once I have explained the problem, they immediately replace the parts if proof shown. HP is has the poorest Service Network and a bad Customer Care center. The Customer Care center just acts as a receiptionist.
0 comments