To
The Managing Director
Eureka Forbes Ltd, Head Office
GN Chetty Road, Building: No. 88 Block – B5 Anmol Palani Building Level – 4
GN Chetty Road, T Nagar – 600017 (Chennai)
Sub: Non getting of 2 free services during warranty period.
Sir,
I have complained against this fault on [email protected] but no proper response given yet. Now I am requesting to you look into the matter please.
(Copy of yesterday complaint has given below)
I regret to inform you that I purchased an Acquagaurd water purifier (Classic) on 02.10.2009 from Dealer of Allahabad City (UP). Following conditions have not been fulfilled by the dealer/service centre:
01. The receipt of the advance amount Rs. 500/- was given to me the balance amount was paid by the cheque dt 03.09.2009 but the receipt & bill have not been received as yet.
02. The Corban of the Acquagaurd water purifier (Classic) was to be changed within the six month of the purchase/installation but inspite of so many reminders it has not been done so far it had not been done till 21.08.2010 as a result the Acquagaurd water purifier (Classic) stopped functioning from 21.08.2010. After so many telephonic complaints to the local dealer it could only be attended on 31.08.2010
Because of negligence on your part there was a major breakdown in the machine. Hence you are requested to either change the Acquagaurd water purifier (Classic) for which the proper service & maintenance was not provided by the dealer. Kindly direct the dealer to issue proper bill & money receipt of the same. If you fail to do this I will be forced to take the case in Consumer Court of Allahabad.
Thanking you.
Yours faithfully,
Miss Sanyukta
D/O SK Pathak
Kendriya Vidyalaya Residential Complex
VD Road, New Cantt, Allahabad (UP)
PH – 09198709697
Copy to:
(01) Eureka Forbes Limited, 7 Chakreberia Road (South) Kolkata 700025
(02) Eureka Forbes Limited, Bhupesh Gupta Bhawan, 85 Sayani Road, Prabha Devi Mumbai – 400025
(03) Eureka Forbes Limited, 44/14 Lowther Road, George Town, Allahabad
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