Iam Amit Bhandari from Bangalore. I bought a double door refrigerator bearing serial no. INA081806087. On 11th of october I booked a complaint regarding no cooling and foul smell inside the fridge. the complaint number is 05675. a person came the next day and said the compressor got choked up and needs to be refilled. I asked him to refill and he said that an engineer will come and do the job. That was the day and today is the day, till now no one has turned up and nobody in your service deptt cares to attend my problem. Your customer care gave numbers of Muniraj (9243578037), prasad (9844724007), Anil (9243578003), Peter (9243578001) pertaining to my area. I called everyone but to no avail. They said Mr. Shankar has been alloted to service the fridge and he will call me, but he didnt. Mr. Anil is so busy that he has no time to answer my call. I called all the above persons several times and now i feel that i was a fool to believe your customer care promises that my problem will be resolved soon. My fridge is under repair since one week and nobody in your service deptt really cares to tell what and where exactly the problem is. Now the latest is they are telling that the compressor itself needs to be changed and the compressor is out of stock. Please let me know what your service deptt are capable of. If your so called service engineers cannot attend to my problem PLEASE let me know. So I that i can arrange to repair it from other source. PLEASE DONT KEEP ME IN DARK by making fake promises and dont give irresponsible answers. Please let me know that can your service people attend to my problem or not.
This is the first time i called up your customer care and all what i can say is IAM NOT SATISFIED WITH YOUR SERVICE.
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