One day (On 30th March) I got SMS From India Today Book Club.
"FREE gifts wrth Rs 9194 with Whirlpool Magicook 25 litre microwave with convection and grill. Buy at Rs 6499 only. 7 preset menus. Auto defrosts by weight and time, 10 variable cooking power levels and a child safety lock. Fr more details SMS FCAD to 52424.TnC apply"
I MADE SMS REPLY "FCAD"
Few days back (April 14), I got phone call from India Today Book Club for SMS replied by me.
I have made order on PHONE CALL Received to me on 14th April
After Long waiting about 45days, I got a Parcel from ITBC, I am wonder to see the Item received to me. This is not as per order. In place of Whirlpool Magicook 25 litre microwave with convection and grill, I am supplied Whirlpool Magicook 25 litre microwave grill - Not convection, @ Rs. 3000/- low cost model than specified model. further, there is a reabock watch on the name of 'FREE gifts wrth Rs 9194' supplied with the same.
I have requested to replace the same. I am not accepting the item supplied to me. This is disappointed matter for customer, if ITBC is not supplying item as per commitment made to customer. At the time of order, I have specially clarified with your representative to check that, I will be supplied Convection and Grill - Not Grill.
The matter is required attention for the public.
Three communication made and reminder to solve the matter with ITBC is was not responded by ITBC Custormer Care.
At last, Yesterday, After Forth Reminder, I got phone call from India Today, that, We haven't this model as specified by SMS on sale. Please be satisfied with GRILL, and enjoy our product.
The request to provide the same model, as describe during the order, otherwise refund is still not consider by ITBC.
Email Communication made to ITBC as under (Jun 10):
Forth Reminder: Please respond my email dated May 30
Till today, the item is not unpacked by me, awaiting your response.
If you can understand the passion of Customer and value your customer as mention you you'
"We value our customer and trust that you enjoy our products. Your valuable association with India Today Book Club is prestigious for us. Assure you of our best possible services always"
On Sun, 30 May 12:59:36 0530 wrote
Dear Sir/Ma'am
I have made order on PHONE CALL Received to me against SMS recieved to me on 14th April. SMS REPLY "FCAD"
"FREE gifts wrth Rs 9194 with Whirlpool Magicook 25 litre microwave with convection and grill. Buy at Rs 6499 only. 7 preset menus. Auto defrosts by weight and time, 10 variable cooking power levels and a child safety lock. Fr more details SMS FCAD to 52424.TnC apply"
I am wonder to see the Item received to me. This is not as per order. In place of Whirlpool Magicook 25 litre microwave with convection and grill, I am supplied Whirlpool Magicook 25 litre microwave grill.
Please do needful to replace the same. I am not accepting the item supplied to me. This is disappointed matter for customer, if ITBC is not supplying item as per commitment made to customer. At the time of order, I have specially clarified with your representative to check that, I will be supplied Convection and Grill - Not Grill.
The matter is required your attention.
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