I am copying all my mails in this regarding HTC wildfire issue, worst company never buy this handset or you will suffer, Never go For HTC
hello, vaibhav
Thanks for your support, but as per the telephonic conversation i have said that there is no service center in salem of htc. and i am unable to go chennai. i want you to help in this issue. i want my mobile to be repaired fast as possible. I think that by choosing htc mobile handset i was not wrong.
vishal
hello,
There is no reply from your side, may i know the reason. I want my handset replaced from htc, this is company fault. reply me soon
Dear Michelle,
Thanks for the reply, There is no response from your company till now, how much time you need from me, what do you expect from the customer? I am feeling very sorry for purchasing HTC Wild fire. Make this process fast, this is your company mistake, and you should make it right by replacing new handset. I cannot wait for long time.
vishal sabu
Dear Michelle,
Today Your courier service TNT has come and picked my mobile handset (HTC Wild Fire)
IMEI No: 354692048776823.S/no: HT0BvPY01714.Doc no: 849 480 065 WW
to Bangalore Salora Int'l Ltd. phone no: 080 41662360.
Thanks for the support, I hope that htc will not let me down this time by giving the same faulty handset, I want new handset without any fault, because after purchasing a renowned company handset and spending a huge some of fourteen thousand rupees (14000/.)no customer will agree to have a faulty handset.
Thanking you,
Vishal sabu. G
Dear sir,
As per the conversation before three days by your HTC representative said that before Saturday your new handset will be delivered, but till today i have not got any handset, I have talked with your HTC representative, she gave me the number of Mr. Thyagrajan dealer at Bangalore, He said there is no stock available, is this the right answer?
Really i am getting fed up with your company now, whether i did any mistake by purchasing your handset, i am loosing all my contacts, i am loosing all my business opportunities, can you bring all my business dealings back, i am loosing my patience if you don't have the stock, i am not responsible for that, give me the handset today, i want it, or give me better handset than wild fire.
Hope this will be my last complaint e-mail to HTC
IMEI No: 354692048776823.S/no: HT0BvPY01714.
Today i have talked with your HTC representative, they are not giving me the clear picture what's happening there regarding my issue, you have mailed me that my handset will be replaced, when it will be replaced i need to know that. till now i have called your HTC more than 30 times and each time it takes 25 minutes, i loose all my time that i can work and loose my cash, will you pay back all these things. I am loosing my business because of your mis management, will you pay back all my business incomes?
your Bangalore dealer Salora in'l Ltd is a worst dealer that i have ever seen, he assured me many times that you will receive your handset tomorrow, Tomorrow never comes, and when i call him he is rejecting my call, he is not attending my call, why? am i a fool to call you guys and spend my precious time, this is just too much. and now after a week time he is telling me there is no handset ready, there is no stock. what rubbish is this.if he doesn't have HTC wildfire in stock, send me HTC Dzire as replacement or any higher end model, it is your company fault why should your customer suffer?
and each and every time i mail you, you just say you will look behind what's wrong, but never solved my problem.i want a solution for this problem
i want to talk with higher executive of your company. Your Htc representative has given me your head office number, no one picks up the call, it's really very pathetic that there is no one to hear your customer's even in your head office.
vishal sabu
Now inbox mails
Dear vishal,
We received your message and we will be contacting you soon.
Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.
Sincerely,
HTC
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Dear vishal,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
To clarify your issue, you stated that: You are facing issue with the Android market in the device
In this regard we would like to intimate you that there is only one option remaining that you need to do the restore factory settings. To perform the restore factory setting you need to perform the following settings,
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly
press the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the
VOLUME DOWN button.
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. Press VOLUME UP to start the factory reset.
Note: - In the restore factory settings all your data will be lost. We request you to take the Backup the phone before doing Hard Reset.
To use the Android market please follows the steps,
1. Tap on the Home screen
2. Select the market application
3. Enter the G-mail ID and password.
4. You will be able to use Android market.
From here please select the application and you can download this.
Note: - The download of the application depends on the operator speed and the Google server.
You can also call our Call Center at: 1800-10-33-566
if you have further questions.
Thank you once again for your continued patronage.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW02ENA000532.
Sincerely,
Ayush
HTC
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Dear vishal,
We received your message and we will be contacting you soon.
Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.
Sincerely,
HTC
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We are unable to receive replies to this email account. Please visit us at htc.com if you have any questions or need further assistance.
Dear vishal,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
To clarify your issue, you stated that: You are facing problem in your HTC Wildfire.
In this regard we request you to please visit the nearest service center from your location; and as per your contact details currently we have following service centers in Chennai,
1. Salora Int'l Ltd
Address: - New No. 8 Jumbulingam Street Nungambakkam, Chennai- 600034
Service Time:-Monday to Saturday: 9:30a.m. To 6:30 p.m.
Contact number: 044-2851332/33
2. Vimas Intek
Address: - Y-177, AnnaNagar, Near Iyyappan Temple, Chennai.
Service Time: - Monday to Saturday: 10:00a.m. To 6:00 p.m.
Contact number: 044-26192991
3. Iconet Communication pvt. Ltd.
Address: - 86- Ist Avenue, Indira Nagar, ADYAR Chennai-20
Service Time: - Monday to Saturday: 10:00a.m. to 6:00 p.m.
Contact number: 044-42105500, 42138800
4. TVS-E Servicetec Limited
Address: - Shop No: A4, Door No. New No: 446, Old No: 600,
Gemini parson Complex, Anna Salai, Chennai-6
Service Time: - Monday to Saturday: 10:00a.m. to 6:00 p.m.
Contact Number: 044-42381027
Note: Please carry the Bill copy and all the accessories with you if you are visiting to the service centre and also take the backup of the phone data, (Physical damage does not cover under Warranty)
You can also call our Call Center at: 1800 10 33 566
if you have further questions.
Thank you once again for your continued patronage.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW03ENA000050.
Sincerely,
Ayush
HTC
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Dear vishal,
We received your message and we will be contacting you soon.
Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.
Sincerely,
HTC
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We are unable to receive replies to this email account. Please visit us at htc.com if you have any questions or need further assistance.
Dear vishal,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
To clarify your issue, you stated that: You are facing issue in your HTC Wildfire.
In this regard we would like to intimate you that as per telephonic conversation with Mr. Amit on dated January 31 at 12:44 PM and informed you that please visit your nearest service center from your location; currently we have following service centers in Chennai,
1. Salora Int'l Ltd
Address: - New No. 8 Jumbulingam Street Nungambakkam, Chennai- 600034
Service Time:-Monday to Saturday: 9:30a.m. To 6:30 p.m.
Contact number: 044-2851332/33
2. Vimas Intek
Address: - Y-177, AnnaNagar, Near Iyyappan Temple, Chennai.
Service Time: - Monday to Saturday: 10:00a.m. To 6:00 p.m.
Contact number: 044-26192991
4. TVS-E Servicetec Limited
Address: - Shop No: A4, Door No. New No: 446, Old No: 600,
Gemini parson Complex, Anna Salai, Chennai-6
Service Time: - Monday to Saturday: 10:00a.m. to 6:00 p.m.
Contact Number: 044-42381027
Note: Please carry the Bill copy and all the accessories with you if you are visiting to the service centre and also take the backup of the phone data.
You can also call our Call Center at: 1800 10 33 566
if you have further questions.
Thank you once again for your continued patronage.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW06ENA000003.
Sincerely,
Vaibhav
HTC
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Dear vishal sabu,
We received your message and we will be contacting you soon.
Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.
Sincerely,
HTC
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We are unable to receive replies to this email account. Please visit us at htc.com if you have any questions or need further assistance.
Dear vishal sabu,
We received your message and we will be contacting you soon.
Feel free to take a few minutes to visit the Support section at htc.com for the latest announcements, downloads, how-to, troubleshooting, and frequently asked questions.
Sincerely,
HTC
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Dear vishal sabu,
Thank you for contacting HTC Asia Service Escalation.
We apologize for your experience with HTC thus far. We do understand your frustration and we would like to be of assistance in a more effective way.
Your case had been launched onto our system, reference number C20110005771.
From there, we had learned that our country service management team had contacted you earlier today regarding the survey result you had submitted.
Please kindly let us know of the arrangement made from the retailer, in the meantime, reviews and investigation with our country service team will be conducted to prevent the same from happening again.
Please kindly note some time is required for the escalated investigation.
We thank you ahead for your patience and time during the process.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW07ENA000084.
Sincerely,
Michelle
HTC
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Dear vishal sabu,
Hello and thank you for your email.
Please could you reply using the option contained within this email and inform me of the following
Name:
Address:
Post Code:
Device IMEI Number
Telephone Number:
Email Address:
Date of device purchase:
Mobile Network
I look forward to hearing from you.
Should you have a new query please do not hesitate to contact us again.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11GBCW07ENA000321.
Sincerely,
Christopher
HTC
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CONFIDENTIALITY NOTE: The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
Dear vishal sabu,
Thank you for writing back to us for continuous communication.
According to our escalation system, our Country Service Team had been trying to co-ordinate courier service for you.
Our apologies for making you felt delayed; however, we are trying to expiate the issue as well.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW07ENA000084.
Sincerely,
Michelle
HTC
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Dear vishal sabu,
Thank you for your continuous correspondence.
Our apologies should there is further trouble caused by the delay of replacement.
Please kindly let us review further into the reason behind.
In the meantime, updates from our Country Service Team shall be provided to you directly via the phone.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11INCW07ENA000084.
Sincerely,
Michelle
HTC
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So now what do you think,?
reply me my mail id is [email protected]
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