For your reference: see the mail trail from HTC for over a month with no resolution and appropriate response.all the communication has been tme stamped.
Ticket Number : 10INCW17ENA000024
Replier Action Comments EnglishComments ReplyTime Attached
Abhilasha Shiva Reply any update? 05/21 12:24:22
Abhilasha Shiva Reply whats the anticipated time duration for resolution, if any? 05/17 16:55:12
Prashant
[India Support (Tech)] Close Pending Dear Ms. Shiva,
This is in continuation to our previous correspondence regarding HTC Mobile.
We extremely sorry for delay in responce.
Our team is taking nessesary action we will come out with proper solution for you. We request you to have some more patience.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 11 33 77
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) Dear Ms. Shiva,
This is in continuation to our previous correspondence regarding HTC Mobile.
We extremely sorry for delay in responce.
Our team is taking nessesary action we will come out with proper solution for you. We request you to have some more patience.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 11 33 77
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 05/17 16:08:58
Abhilasha Shiva Reply Its been over a week that I recieved a call from Mr. Vikas who promised me to resolve the case and yet again inspite of all the gyan given to me about how important the customer is for HTC, I am still waiting for a confirmation from Mr. Vikas on what can be done to resolve the issue amongst the options provided. I have left over 7 messages in the last 5 days and i am told by Vikas- I will call you back in one hour... I will call you back by end of day or at the most tomorrow morning... sad but true no call backs happened til date...
This is only reconfirmed my belief taht HTC customer service is not at all dependadble and I have only wasted my time and effort with this company looking for resolution...
So as a next step... can HTC- India Head; pls confirm back in writting that this the best you had to offer in terms of customer service and I should not expect anything more from HTC on this issue. I think that would help put the matters at rest as far as I am concerned and I would have a legal document to take this case forward, along with all the recorded conversations with HTC staff via this application. 05/12 12:48:28
Abhilasha Shiva Reply The question is when will she come back to me with a response? she hasnt bothered to even respond back with the issue log and resolution log promised so far.
I would like to know who heads the HTC operations in India? 04/29 19:37:33
Prashant
[India Support (Tech)] Close Pending Dear Mr. Shiva,
This is in continuation to our previous correspondence regarding HTC Mobile.
In this regard we would like to intimate you that Mrs. Choudhary will coordinate with you.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 11 33 77
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) Dear Mr. Shiva,
This is in continuation to our previous correspondence regarding HTC Mobile.
In this regard we would like to intimate you that Mrs. Choudhary will coordinate with you.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 11 33 77
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 04/29 19:31:32
Abhilasha Shiva Reply if you havent been able to get me a reply in 21 days this time and for over 4 months in total, I dont know what you are coordinating for me. If you dont want to resolve or have no resolution, pls suggest that. There is no point in keeping me hanging in the air for all this long. I am fed up. Mrs Choudhary was supposed to send me a report and there isnt anything that you guys have provided so far.
So all I can say is that I need to go ahead and scrap this handset other than following up and share this chain conversation with Media to publish a report on the services provided by HTC to public, so that others are aware of what one has to go through if things go wrong with an HTC handset and take an informed decision before buyig a HTC handset. 04/29 16:24:06
Prashant
[India Support (Tech)] Close Pending Dear Mr. Shiva,
This is in continuation to our previous correspondence regarding HTC Mobile.
we are coordinating with service center to provide best possible solution for you. wehave contacted the service center for the certificate and we willupdate you.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 11 33 77
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) Dear Mr. Shiva,
This is in continuation to our previous correspondence regarding HTC Mobile.
we are coordinating with service center to provide best possible solution for you. wehave contacted the service center for the certificate and we willupdate you.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 11 33 77
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 04/29 15:05:15
Abhilasha Shiva Reply how much longer? I cant really keep waiting, this is hampering my work badly.. 04/28 23:21:06
Prashant
[India Support (Tech)] Close Pending Dear Mr. Shiva,
This is in continuation to our previous correspondence regarding HTC Mobile.
we are coordinating with service center to provide best possible solution for you.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 11 33 77
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) Dear Mr. Shiva,
This is in continuation to our previous correspondence regarding HTC Mobile.
we are coordinating with service center to provide best possible solution for you.
We look forward for your kind co-operation.
Thank you and have a nice day!
HTC
Hotline: 1800 11 33 77
Service Hours: 9.30 AM To 5.30 PM (Mon - Sat) 04/28 23:15:12
Abhilasha Shiva Reply the hnadset has been returned with an expired security certificate and has scratches all over. Mrs Choudhary from the delhi office promised to send out a detailed report on the handset through the call centre and a replacement parts for the tampered body rim, however no revert yet and the phone still hangs.
Also to my shock was the news from Mrs Choudhary taht the second time around the motherboard was changed just for customer satisfaction though therewas no problem, I cant really understand if the phone conced off completely and it was diagnosed as a mother board crash by your service centre staff, who I am assuming are qualified to detect a problem, how can the statement 2 months later change to that the fact that it was done only for customer satisfaction. looks like a riff off racket run by HTC service centre, as I was asked to pay for the replacement of motherboard etc, had I not refused to go ahaed with this additional expense, I would have been cheated.
Also I dont understand If HTC truely promotes Sony ericsson brand and recommends taht it scustomers buys that as you use that for your replacement handsets.
I am still not confident taht thsi handset will work well, asit still gets hang when u have mails open... but i dont see how you can help me on this as the handset has been with the service centre for nearly 2 months in the last 5-6 months and everytime something si done and then something goes off.
Let me know, what you want to do with this issue, If you have no resolution for me, I am happy to discard thsi handset and move out of this sour relationship with HTC immediately, as I have wasted enough time, money and efforts with your team and have been told multiple times that there was no problem and made to go and buy new sims.
Regards
Abhilasha Shiva
9900163310 the hnadset has been returned with an expired security certificate and has scratches all over. Mrs Choudhary from the delhi office promised to send out a detailed report on the handset through the call centre and a replacement parts for the tampered body rim, however no revert yet and the phone still hangs.
Also to my shock was the news from Mrs Choudhary taht the second time around the motherboard was changed just for customer satisfaction though therewas no problem, I cant really understand if the phone conced off completely and it was diagnosed as a mother board crash by your service centre staff, who I am assuming are qualified to detect a problem, how can the statement 2 months later change to that the fact that it was done only for customer satisfaction. looks like a riff off racket run by HTC service centre, as I was asked to pay for the replacement of motherboard etc, had I not refused to go ahaed with this additional expense, I would have been cheated.
Also I dont understand If HTC truely promotes Sony ericsson brand and recommends taht it scustomers buys that as you use that for your replacement handsets.
I am still not confident taht thsi handset will work well, asit still gets hang when u have mails open... but i dont see how you can help me on this as the handset has been with the service centre for nearly 2 months in the last 5-6 months and everytime something si done and then something goes off.
Let me know, what you want to do with this issue, If you have no resolution for me, I am happy to discard this handset and move out of this sour relationship with HTC immediately, as I have wasted enough time, money and efforts with your team and have been told multiple times that there was no problem and made to go and buy new sims.
Regards
Abhilasha Shiva
9900163310 04/24 17:34:02
Prashant
[India Support (Tech)] Close Pending Dear Mr. Shiva,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
To clarify your issue, you stated that: You are facing issue with HTC service.
We are coordinating with service center and we will get back to you.
If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx
Or you can go to: http://www.htc.com/select_country.htm, select your country and then click on the Support tab.
You can also call our Call Center at: 1800 11 33 77
if you have further questions.
Thank you once again for your continued patronage.
Best regards,
Prashant Raushan
HTC
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