After just 3 months of purchase HTC LEGEND developed a problem. Company's authorised service franchisee - S G Infotech - Borivali West retained handset for repairs saying they would rectify within two days. However, they did not honour their commitment and went on extending date saying part required was unavailable.
Finally after a gap of 24 days, S G Infotech - Borivali West returned to me on Sept 7, HTC Legend purchased on April 23, stating motherboard had been replaced. However, charger/adapter was not returned since problem persisted.
Since motherboard is the core my HTC LEGEND now bears New IMEI number: 354316037818533 & New serial number: MB027NX04560. Even their system is not accepting new Sr. No. saying it is errorneous.
S G Infotech refusing to issue new warranty contract commencing Sept 7, despite my present warranty contract being based on the old bill which states my old IMEI number 354316031731088 and old Serial number: HT042NX06032. IT IS LEGALLY BINDING IN VIEW OF NEW IMEI AND NEW SR.NO. URGENT CONFIRMATION IS SOLICITED.
Thanking you
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