Dear sir/mam,
This is to inform u that myself Suphal kanti sarma from AGARTALA TRIPURA state... I have taken a TFT 15 inch on july on 18th sept (Claim No. 373) claim for pannel and i got it after 4 months. At that time also disply distarbed I told to agartala service centre But they told whenever its totally damage come back to them.
On 24th jun display totally gone and that i handover to agartala service centre RAFCO. they told will response me within week, after 15days i call to customer care complain no 8408584468 told me will reply sooon. 10 – 15 days back Rafco told the TFT (HA15HHBP409133T) out of warrenty. I have purchase from PRIYA INFOTECH they told it has three yrs warrenty. all TFT having three yrs warrenty. now u r telling two yrs.
I want to know SAMSUNG as multinational company one TFT within three yrs two times pannel damaged how is it possible. I have lost 4 Months in 2008 whne i have given for repair. why they r not counting that four months. where its written 2yrs wrrenty? If 17 inch having Three yrs warrenty period why not in 15inch. only size is different. The materials is also same na..isnt it?
As per distributors concern they told it has three yrs warrenty. But SAMSUNG CUSTOMER CARE told it has two yrs warrenty.
Before inform you I inform them but they are not responding to me.
I am a self employee. Without computer I cant earn. So I am requesting you plz do needful as soon as possible.
I am attaching below what ever conversation done with Samsung customer care. Plz read the file.
Thanks
SUPHAL KANTI SARMA
AGARTALA
MOB-9436460230
Dear Customer,
Thank you for becoming a patron of Samsung product.
We sincerely regret the inconvenience caused to you. We have forwarded your query to our department concerned. The relevant person will get in touch with you shortly.
We appreciate your patience and request you to bear with us till then.
For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or 1-800-11-0011 (toll free).
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
&&- Original Message &&-
Sender: Suphal Sarma
Date: Aug 11 03:42 (GMT 09:00)
Title: Re: compln
Dear sir
This is to inform u that myself Suphal kanti sarma from AGARTALA TRIPURA state... I have taken a TFT 15 inch on july on 18th sept (Claim No. 373) claim for pannel and i got it after 4 months. At that time also disply distarbed I told to agartala service centre But they told whenever its totally damage come back to them.
on 24th jun display totally gone and that i handover to agartala service centre RAFCO. they told will response me within week, after 15days i call to customer care complain no 8408584468 told me will reply sooon. 2 - 3days back Rafco told the TFT (HA15HHBP409133T) out of warrenty. I have purchase from PRIYA INFOTECH they told it has three yrs warrenty. all TFT having three yrs warrenty. now u r telling two yrs.
I want to know SAMSUNG as multinational company one TFT within three yrs two times pannel damaged how is it possible. I have lost 4 Months in 2008 whne i have given for repair. why u r not counting that four months. where its written 2yrs wrrenty? If 17 inch having Three yrs warrenty period why not in 15inch. only size is different. The materials is also same na..isnt it?
If its going these way then Nobody will not beleave on SAMSUNG type of company.
Dear sir plz do needfull otherwise have to go to CONSUMER FORUM.
Thanks
SUPHAL KANTI SARMA
AGARTALA
MOB-9436460230
%%%%%%%%%%%%%_
From: Dip Nag
To: Agartala
Cc: [email protected]; Vaskar Sen ; SUPPORT INDIA
Sent: Fri, November 14 2:28:54 PM
Subject: FW: compln
Dear Narayan da
Please see the below complaint and take immediate action to close the call.
Dear Suphal Sharma& Rafco is our service sentre and phone no is 0381-2325610.
Regards
Dip Nag
BSM
%%%%%%%%%%%%%_
From: SUPPORT INDIA [mailto: [email protected]]
Sent: 14 November 02:16 PM
To: dip nag
Subject: Fw: compln
Dear Mr. Dip,
Please look into this complaint and revert to us asap.
Regards
Support. India
&-- Original Message &--
From: Suphal Sarma
To: SUPPORT INDIA
Sent: Wednesday, November 05 2:41 PM
Subject: Re: compln
Dear Sir,
Till nobody contact to me. please contact me, call me here 09436460230 or 09774141498. I am requesting to I need the monitor urgently. pl do something.
Thanking u
Suphal kanti Sarma
Agartala
%%%%%%%%%%%%%_
From: SUPPORT INDIA
To: Suphal Sarma
Sent: Tuesday, November 4 2:13:45 PM
Subject: Re: compln
Dear Customer,
Thank you for patronizing Samsung product.
Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then.
For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or 1-800-11-0011 (toll free).
Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
&-- Original Message &--
From: Suphal Sarma
To: SUPPORT INDIA
Sent: Saturday, November 01 6:19 PM
Subject: Re: compln
Dear Sir, Thank you for reply.
My contact no is -0943646020 (SUPHAL KANTI SARMA), PLz send ur contact no. also. I am once again requesting plz do some thing otherwise I have to think another. Because this is too late mean one and half month. can u aware with this? If ur service is like that, who will believe with ur SAMSUNG product.
Ok then, hope ur quick service.
Thanking you
Suphal Kanti Sarma
%%%%%%%%%%%%%_
From: SUPPORT INDIA
To: Suphal Sarma
Sent: Monday, October 27 4:54:39 PM
Subject: Re: compln
Dear Customer,
Thank you for patronizing Samsung product.
Without any prejudice we regret the inconvenience caused to you. Request you to give your contact numbers so that we could forward your mail to our concern department.
Assuring you of best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
&-- Original Message &--
From: Suphal Sarma
To: [email protected]
Sent: Friday, October 24 3:53 PM
Subject: compln
dear sir,
Myself Suphal kanti Sarma from Agartala, Tripura State. I have given a TFT (which having warrenty pepiod) to ur Agartala servicing centre for repairing. On 18th sept Claim No. 373. I am asking regularly about this metter but they are not responding any thing, their behavier aslo not so good, Just telling, we are already sent massage to company but company not to giving the particilar parts. They wdnt do any thing. After one month 6 days What to do? I need urgently the TFT monitor. I cant wait.
Plz do something
Thanking u
Suphal Kanti Sarma,
Agartala
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