I had recently bought a 1.5ton split AC from Hypercity in Inorbit Mall, hi-Tech city in Hyderabad. I was promised delivery the next day and installation the day after, since the delivery is handled by Hypercity and installation by the respective company, but Hypercity arranges that with them.
It has been 4 days now after the delivery and nobody from the company has come for installation despite repeated follow-ups with Hypercity. Their customer centre manager Rakesh had personally assured me yesterday that he had spoken to LG service centre and a technician would be visiting me, but to no avail. Today he has stopped taking my calls, and the service centre people always put my call on hold for 10-15 minutes. They keep making promises that they will speak or have spoken to LG, but today when I called up LG service centre myself there was no record of my complain there.
This is total rip-off. First sell the device and then don't install. I had to postpone shifting to my new house because of this, and even when I shifted yesterday I had to sleep in the heat.
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