From: [email protected]
Dear Sir,
With due respect, I would like to bring in your knowledge that I am using the captioned connection since last 2 years and recently about 2 months back (June) have got the same number transferred from post to pre-paid. At the time of conversion, I had requested for conversion of post to pre for 2 numbers i.e. 098157-00999 & 098784-00999 and have signed, submitted the complete docs at your Model Town, Ludhiana showroom to Ms. Vanita Bhanot (098155-46806). She had cross checked all the documents and got my sign on the account opening form as well.
The captioned number is used by my mother and while she went to Dehradun for 2 weeks ago, when her number was active. There she switched off the phone and she came back to Punjab on Sunday (15.08.2010), where she was not able to access her sim. After conversing at 121-helpline, they were not able to solve the complaint and directed us to visit nearby showroom, where yesterday I went to your Model Town, Ludhiana showroom and met Ms. Vanita. As promised by her she called up today to confirm that my number has been permanently blocked due to non-submission of proofs, where I told her that (a) nobody has called up to demand for proofs and (b) that mobile was switched off from last 10 days and (c) also that I have given my alternate number the form submitted to you and (d) also that the other number which I got trasferred simultaneously i.e. 098157-00999 is working fine and nobody has demanded any documents in that.
I would also like to appraise you about my relationship with AIRTEL is about 6 years old and following numbers are running in my name and being used by my family members i.e. 098763-00999 098764-00999 098157-00999 098784-00999 098785-90800 2 landline numbers and also about 10 numbers are running in my fathers name (monthly billing consolidated not less than Rs.30, 000/-
I therefore would request you to kindly look in to the matter and get the captioned number activated.
Regards,
Amardeep.
# 098763-00999.
0 comments