Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel prepaid mobile service - Barring of Incoming/Outgoing even after submission of docs for more than 10 days | News #88769

Airtel prepaid mobile service
Barring of Incoming/Outgoing even after submission of docs for more than 10 days

No body is responding even after 10 reminders and 12 days past documents submission... PLS HELP...

%%%%%%%%%%%%%_

From: Amardeep Bagga (BB)

Sent: Wednesday, October 06 10:19 AM

To: '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; ''Amardeep'; '[email protected]'; '[email protected]'

Subject: FW: 9878400999 - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|9878400999|2809201019412|] - REMINDER 10

Importance: High

CAN ANYBODY RESPOND, WHEN THIS NUMBER WILL BE UNBARRED? ALMOST 12 DAYS PAST……….. WHY NO BODY IS RESPONDING TO HIS MAIL??? ATTACHED IS THE CONFIRMATION THAT DOCUMENTS WERE RECEIVED AT YOUR OFFICE ON 27.09.2010.

%%%%%%%%%%%%%_

From: Amardeep Bagga (BB)

Sent: Tuesday, October 05 5:38 PM

To: '[email protected]'

Subject: FW: 9878400999 - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|9878400999|2809201019412|] - REMINDER 8

Importance: High

%%%%%%%%%%%%%_

From: Amardeep Bagga (BB)

Sent: Tuesday, October 05 3:04 PM

To: '[email protected]'; '[email protected]'

Cc: '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; 'Amardeep Bagga'

Subject: RE: 9878400999 - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|9878400999|2809201019412|] - REMINDER 8

Importance: High

PLS GO THROUGH THE ATTACHED MAIL & REVERT.

%%%%%%%%%%%%%_

From: Amardeep Bagga (BB)

Sent: Tuesday, October 05 12:13 PM

To: Amardeep Bagga (BB); '[email protected]'; '[email protected]'

Cc: '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; Amardeep Bagga

Subject: RE: 9878400999 - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|9878400999|2809201019412|] - REMINDER 8

Importance: High

CAN ANYBODY RESPOND, WHEN THIS NUMBER WILL BE UNBARRED? ALMOST 11 DAYS PAST……….. WHY NO BODY IS RESPONDING TO HIS MAIL???

%%%%%%%%%%%%%_

From: Amardeep Bagga (BB)

Sent: Monday, October 04 10:39 AM

To: '[email protected]'; '[email protected]'

Cc: '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'

Subject: RE: 9878400999 - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|9878400999|2809201019412|] - REMINDER 5

Team,

It was confirmed to me by Ms. Ritika / Gauri (097178-94310), that my number will be unbarred on 01.10. but till time the problem still persists. Can I have firm commitment from your side. It is almost more than 10 days now, that I have submitted proofs and number is still not unbarred.

Regards,

Amardeep

%%%%%%%%%%%%%_

From: Amardeep Bagga (BB)

Sent: Friday, October 01 1:38 PM

To: '[email protected]'; '[email protected]'

Cc: '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'

Subject: RE: 9878400999 - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|9878400999|2809201019412|] - REMINDER 5

Importance: High

Team  How much reminders do you need??? Pls give details if anybody senior can be contacted on phone as mail received by you are being ignored???

%%%%%%%%%%%%%_

From: Amardeep Bagga (BB)

Sent: Friday, October 01 10:19 AM

To: '[email protected]'; '[email protected]'

Cc: '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'; '[email protected]'

Subject: 9878400999 - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|9878400999|2809201019412|]

Importance: High

Team,

I have already submitted documents on MONDAY (27/09) and sent you reminder 3 times through mail and calling at your helpline in Punjab and Delhi…………. 4 days have passed and you cannot confirm from your office at Ludhiana (address and mobile mentioned below in trail mail) whether the documents have been received or not? All your commitments of 24 hours reply is looking false………..

If you can please start this number today, pls let know, else I will be force to go to TRAI.

Regards,

Amardeep

98763-00999.

%%%%%%%%%%%%%_

From: [email protected] [mailto: [email protected]]

Sent: Thursday, September 30 12:10 PM

To: Amardeep Bagga (BB)

Subject: Acknowledgement Mail.

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is 3009201014619.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards

Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.

&&&&&&&Original Message&&&&&&&&--

Subject: RE: 9878400999 - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|9878400999|2809201019412|]

Date: 30/09 12:02:34 PM

From: [email protected]

To: [email protected]

Message body:

Dear Team,

As per your trail mail, you were to revert in 24 hours, but already more than

48 hours have passed, but my work is still not done. Pls guide how much more

time is required to start my phone.

Regards,

Amardeep

From: [email protected] [mailto: [email protected]]

Sent: Wednesday, September 29 9:53 AM

To: Amardeep Bagga (BB)

Subject: Re: 9878400999 - PREPAID AIRTEL - AMARDEEP SINGH BAGGA.

[|BAL|9878400999|2809201019412|]

Dear Amardeep Bagga,

Thank you for writing Airtel.

This has reference to your e-mail dated 28 September regarding your

concern for your Airtel number 9878400999.

We would like to inform that the services of the above mentioned Airtel number

will be unbared once the documents received at our end.

Customer delight and services have always been the main area of focus for

Airtel. We appreciate your patience and kind cooperation.

We regret the inconvenience faced.

In future too, please feel free to speak to our call centre executive on 121

regarding any issue/concern. You can also email us at [email protected].

You can get in touch with the Nodal Officer with your earlier request or

complaint number if it's still unresolved. You may send an email at

[email protected] or you may call at 9878434865 from 9:30 AM to 6:30 PM

Monday to Friday. The Nodal officer will provide a resolution to your complaint

in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send

an email at [email protected] or you may call at 9878444865 from 9:30 AM

to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long

term association with you.

Yours Sincerely

G Anand

Appellate Office

Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click

on the link below & provide us your valuable feedback on this interaction

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below

and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=05 7 1

E7798F9 0 3 9 4 B7796E72A5DA0E12C6892FA 4 7 6 1 3 C7598F81D&refno=2809201019412

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information

related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc: [email protected];[email protected];[email protected]

Sent: 28/09 14:56:58

Subject: RE: 9878400999 - PREPAID AIRTEL - AMARDEEP SINGH BAGGA.

[|BAL|9878400999|2209201013118|]

Dear Arti,

Yesterday I have submitted the proofs at your Airtel Showroom, Sarabha Nagar,

Kipps Market, Ludhianaand handed over all documents to Mr. Harman (98760-49043).

I have submitted following documents again :-

Copy of PAN Card.

Copy of Title Deed of my house in my name, where I am residing and is the same

billing address as well.

One photograph.

Prepaid Form filled and signed no. 019744271.

Can I now please request you to open the outgoing / incoming calls on the

captioned number.

Regards,

Amardeep.

From: [email protected] [mailto: [email protected]]

Sent: Thursday, September 23 10:08 AM

To: Amardeep Bagga (BB)

Subject: Re: 9878400999 - PREPAID AIRTEL - AMARDEEP SINGH BAGGA.

[|BAL|9878400999|2209201013118|]

Dear Amardeep Bagga,

Thank you for writing Airtel.

This has reference to your e-mail dated 22 September regarding your

concern for your Airtel number 9878400999.We regret the inconvenience faced.

We would like to inform that the services of the above mentioned Airtel number

have been restricted with effect from 20 September due to non receipt of

documents. Hence, we would request you to visit the nearest Airtel Relationship

Centre and submit the below mentioned documents:

1. Address proof 2. ID proof 3. 1 Passport size photograph 4. Prepaid

Enrollment form to be filled.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on 121

regarding any issue/concern. You can also email us at [email protected].

You can get in touch with the Nodal Officer with your earlier request or

complaint number if it's still unresolved. You may send an email at

[email protected] or you may call at 9878434865 from 9:30 AM to 6:30 PM

Monday to Friday. The Nodal officer will provide a resolution to your complaint

in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send

an email at [email protected] or you may call at 9878444865 from 9:30 AM

to 6:30 PM Monday to Friday.

Yours Sincerely

Arti Handa

Appellate Office

Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below

hyperlink

Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below

and paste the URL in your web browser.

https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=C0C0C630A638

A621B5114A8C30A82750B8C3C2CC3654B7D93D5CA3E72061A0E02261AAD2&refno=2209201013118

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information

related to your account on your Mobile Screen.

&&&Original Message&&&-

From: [email protected]

To: [email protected]

Cc: [email protected]

Sent: 22/09 10:54:58

Subject: 9878400999 - Prepaid Airtel - Amardeep Singh Bagga.

Dear Sir,

This is the 3rd time my captioned number has been debarred. I am not able to

understand why this is happening for 3rd time. Three times I have submitted

address and identity proof. My 4 other numbers in my name are working fine for

which same proofs were submitted (9876300999, 9876400999, 9815700999 and

9878590800).

Please see my relationship we have got about 25 connections in personal and

factory name apart from landline and dish¿. Still so much harassment¿¿

approximately I am paying AIRTEL about Rs.20, 000/- per month ¿¿¿ and this is

the way I get treated¿.

Please guide why are you harassing me.

Regards,

Amardeep Bagga

# 98763-00999.

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&&&&&&&&&&&&&&&&&&&&&&&&&&--

&&&&&&&--

¿The content of this e-mail is confidential and intended solely for the use of

the addressee. The text of this email (including any attachments) may contain

information, which is proprietary and/or confidential or privileged in nature

belonging to YES BANK Limited and/or its associates/ group companies/

subsidiaries (YES BANK Ltd). If you are not the addressee, or the person

responsible for delivering it to the addressee, any disclosure, copying,

distribution or any action taken or omitted to be taken in reliance on it is

prohibited and may be unlawful. If you have received this e-mail in error,

please notify the sender and remove this communication entirely from your

system. The recipient acknowledges that no guarantee or any warranty is given

as to completeness and accuracy of the content of the email. The recipient

further acknowledges that the views contained in the email message are those of

the sender and may not necessarily reflect those of YES BANK Ltd. Before

opening and accessing the attachment please check and scan for virus. WARNING:

Computer viruses can be transmitted via email. The recipient should check this

email and any attachments for the presence of viruses. The company accepts no

liability for any damage caused by any virus transmitted by this email.¿

This e-mail and any files transmitted with it are for the sole use of the

intended recipient (s) and may contain confidential and privileged information.

If you are not the intended recipient, please contact the sender by reply

e-mail and destroy all copies and the original message. Any unauthorized

review, use, disclosure, dissemination, forwarding, printing or copying of this

email or any action taken in reliance on this e-mail is strictly prohibited and

may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its

subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are

unable to exercise control or ensure or guarantee the integrity of/overthe

contents of the information contained in e-mail transmissions and further

acknowledges that any views expressed in this message are those of the

individual sender and no binding nature of the message shall be implied or

assumed unless the sender does so expressly with due authority of Bharti Airtel

Limited. Before opening any attachments please check them for viruses and

defects.

Please consider the environment before printing this e-mail - Say YES to

Responsible Banking!

Say YES to YES BANK¿s Fixed Deposits program backed by Safety, Security and

Trust!

Earn upto 7.75%* p.a. on Fixed Deposits. Senior Citizens earn upto 8.75%* p.a.

Visit www.yesbank.in to open a Fixed Deposit now!

*Conditions apply

&&&&&&&&&&&&&&&&&&&&&&&&&&--

&&&&&&&--

¿The content of this e-mail is confidential and intended solely for the use of

the addressee. The text of this email (including any attachments) may contain

information, which is proprietary and/or confidential or privileged in nature

belonging to

This e-mail and any files transmitted with it are for the sole use of the intended recipient (s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies (collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.


Company: Airtel prepaid mobile service

Country: India   State: Punjab   City: Ludhiana

Category: Telecommunications

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