Dear Sir,
This is to report a case of sub standard products that I received from IFB. I purchased a IFB senator 6 kg machine barely two months ago and some of the attachments are so poor in quality that they have come off! The tap adapter’s rubber is torn, the knob is broken. The stand/trolley that I bought to is giving problems. When I informed IFB about it (Complaint no: 5337607 / ID no: 815784) they promised prompt action. Instead a guy called Manoj Kumar called who spoke in a rude and insulting tone. He said it did not matter if the machine was two months old and I should be ready to pay up for things that might be replaced.
I wonder if this is the training that IFB gives to its employees and staff. They need to learn from Samsung a thing or two in customer service. I CANNOT IMAGING THAT IN THIS AGE WHERE SO MUCH OF EMPHASIS IS LAID ON CUSTOMER SERVICE, THIS IS THE WAY IFB STAFFERS SPEAK WITH CUSTOMERS.
One they supply products which are sub standard and then employees speak with customers in a manner that is dereogatory - I DID NOT KNOW THIS IS WHAT IFB STANDS FOR. I have no option but to drag them to consumer court now.
ITS A SHAME THAT THIS IS THE WAY IFB GOES AROUND DOING BUSINESS!
PK Gupta
9871576705
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