We had purchased a television set 12th of october at your dealer in T.Nagar G.N.Chetty Road. We were gifting it to a friend in Pune. So, we arranged it to be transported to Pune on 13th. The Panasonic show room people had failed to test it in front of us on 13th, claiming that they had packed it tight to endure the transportaion. However, when the TV set reached Pune to our dismay we found that the valuable gift we have given was damaged. There has been a LCD crack. The showroom people claim that it would have happened while travelling, However, the goods were tightly packed to our knowledge (as claimed by the Panasonic showroon) with enough of thermocoles and lot of protection and the goods were received in the same condition in Pune. When all the packing was removed and the TV was connected, it had a crack in the LCD. Hence, we doubt that the showroom people had changed the TV in the span of 24 hours during which we had left the television set with them. There hesitance to test the TV in front of us again on the 13th confirms us that they have done some mal practice. Kindly look into the case. I never thoght that trusting could have been this big a crime. Entrusting the television set with the showroom people (dealer of Panasonic) not a multi brand outlet has lead us to so many confusion. Further, the staffs had procastinated the giftee and harassed him from not giving the right toll free number. They were trying to play around for seven days because after that no maufacturing defect would be covered. Henceforth, we are seeking justice. Kindly, replace the Television set.
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