1) I have purchased IFB Elena Machine directly from your jaipur office supplied here in Kota by your IFB representative Mr Deshraj the machine has following serial no 009277 and Bar code 1EL050011IW1294436.
Payment was handed over to Sh DeshRaj for further transmission to Jaipur office
2) Mr Desh Raj himself commissioned the machine. Afer showing its satisfactory performance handed over company warranty for period of 2 years, He gave us the further offer of company warranty for period of 2 more year against certain payment. I have opted it made payment and took 2 years extended warranty also i.e full period for 4 years. During the period Mrs Desh Raj has never come on its own self to ensure any preventive maintenance.
3) In september beginning I observed that machine Rotation has altogether stopped working while the programme running up to the end, I repoted the matter to Mr Desh Raj After 3 4 days of the repeated phone call he informed some other gentleman will reach and attend the fault.
4) Next day a gentleman came reported some failure of part, he asked of the warranty papers. I cheaked but I could not trace he my own paper i. I told him to check the machine service record and its Job card you will find all entry's there. As company record is reliable data, we can go ahead with it. He told me to contact Mr Desh Raj also.
5) I contacted Mr Desh Raj and told him that you have installed the Machine and given the warranty and taken money for extended period. All the entries must be maintained in some register or job card. He did not gave any definite reply. On further follow up he told me the requied part for repair is being arranged from jaipur. I hve to wait some next 5- 6 days he did not devulge the job card status when I asked him on telephone.
6) On 14/09 Instead of himself he again send same earlier gentleman to repair and replace PCB Card. Machine started performing missing cycle. But handling of equipment by this man was unprofessional
7) He told me that in company does not maintain any record of sold machines . and customer has to produce his own document for caim of warranty. Repair is done on payment and billed to me with Rs 1832, Every thing was to my surprise.
8) I am sure the company like your dealing with home appliance cannot afford to have unrecorded system in this completive market, there must be record of every machine sold or supplied. It is clear that warranty period is not over as its clear IFB bill of jaipur office and payment recived my Mr Deshraj on 25/10/07 (copy of the Bill is attached and copy of pass book of bank is also attached)
9) The entry of Pass book has entry for payment made for extended warranty (as shown in next cheque) this can be seen your records in jaipur / Kota office ..
10) Warranty Services are provided for machine at least upto 25 oct free of charge by right profession men. This is required to ensured.
11) Maony Rs 1832 charged from me paid back without dely
12) In oct I was told by your jaipur office that Mr Deshraj is IFB representative for servicing. Now in Sept when I realy need the company help Mr Desh Raj behavioured in irresponsible manner.
12) Kindly let me know whom to contact for service
13) To check whatever un ethical practic is going on in Kota service center, Return my Money Rs 1832 by cheque payable to N . K Bhardwaj
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warm regards
N K BHARDWAJ
10-A-17 MAHAVEER NAGAR -III
KOTA
Cell 919413349962
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