Dear Sir,
My customer no. is 1233517
I am D.Ramaswamy from Chennai, Tamilnadu. I bouht one IFB 5 kgs digital washing machine on 31.10.2007 from one of the authorised dealer in Chennai. This Jan 09; I noticed some water leakage while the machine was running. I made a complaint to IFB call center and some service tech came to attend it, his name being Mr. Anand. At that, he noticed one screw connecting wash drum and corkpad was missing and he searched beneath the machine and fixed it. At that time, I told him to check other screws also, he said all screws are OK (I doubt whether he checked anything at all). Since it is chargeable service I paid Rs.350/- as service charges.
Now today, on Feb 17: 2010 - just within 45days, when the machine was running, four - 4- screws came out and the machine made lot of noise. Noticing this, I stopped the machine. Today, I made a complaint again to IFB call center and Mr. Nelson came on line I gave all these problems and the service staff's un-attentive - rather lethargic - attitude.
Now my question is, Do you want me to pay another Rs.350/- as service charges to IFB, for no fault of mine? If that gentleman attended to that screws properly, I need not worry now.
What is the way out for this type of petty problems which gives lot of tension to users? Or you supplying your machine with such second hand parts and accessories?
Your Adv. slogan says- " trouble free working" whereas your service tech says better go for AMC, otherwise you get all trouble. Which statement is true?
Your immediate response will help me to over come my headache.
D.Ramaswamy.
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