My name: D.Ramaswamy, from Chennai - Tamilnadu
My IFB customer number : 1233517
My IFB complaint number : 4149735 dt 17.02.2010
My tale of woe - I purchased one 5 kg Digital IFB on 30.11.2007 and it developed some repair on 16.02.2010. I made a complaint to IFB Call Center on 17.02. as above. From that day, endless calls to call center, their local Chennai office, and still on date 04.03. the problem is not solved.
IFB Service Story: Around 4 service staff of IFB visited and inspected the machine.
First Mr. Mohan came on 17.02.2010 opened the lid of the machine and said some parts are broken and to be replaced. After 5 days of my calling... calling, one Mr. Raju came and he also inspected and said 2 parts - one front balancing stone and one front PVC half drum which carries this stone to be replaced.
He did it after 5 days of running and calling and charged Rs.2450.00 for parts and Rs.750 for service charges and totaling I paid Rs.3200.00 on 24.02. but the machine did not work. When changing the parts, he completely dismantled the machine and did the repair. But while re-assembling the machine he made some wrong electrical connection to motor. When the service staff Mr. Raju switched on the machine, it showed error " E-5". He said that he will rectify that next day and walked away with the money.
Next day he came and did some reconnection to motor and this time error message is "E-7", but Mr. Raju did not come here after, saying that he went on leave (I was told). I made number of phone calls to Call center of IFB and to local office. This time one Mr. Chandraseker came 01.03. opened the lid, went away saying that he will come with some electric spare to test the machine. But did not turn up as on date 04.03.2010.
Again usual calling, follow up, today 04.03.2010 morning one new service staff Mr. Suresh came. He tried some reconnections, etc. but it did not work. He assured that he will be back today evening (04.03.2010 Thursday) with some spares to test and gone... gone... and gone with the wind!!!
Conclusion: Even after spending this much time and money, the machine is not useable and not repaired properly.
Finally, now I have two options before me - one is to scrap this IFB washing machine, sell to a junk scrap dealer or
Other option is to approach Consumer court in Chennai for deficiency in service.
IFB has to advice me in this matter.
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