I have an IFB Dishwasher – Zaphyer. I also have an AMC for the machine. I have done repeated complaints but all in vain. My complaint numbers are 1. 4207952, 2. 4347326, 3. 4417755. The engineer came to visit us ones and mentioned that the water pressure is low. We got a pressure pipe installed the next day but still the machine is not taking in water. I called up again to complain but no one is ready to visit us. The engineer is a junior engineer and is not able to diagnose the fault in the machine. The service engineer who visited us is Kishan (9911450109). But the one who is on duty in our area is Dinesh (9911450112). This engineer is never ready to visit us and it seems he wants under table money to set the machine right. The service centre number where complaints have been lodged is 9911450107. No one picks the phone here. We have complained at the central call center too but all those calls have no meaning unless attended to.
In spite of our repeated telephonic follow up the complaint was not attended and the product is lying defective till date.
I request you to look into the matter and let me get the justice by getting replaced the defective product. I hope, that the
financial and mental harassment I encountered during the last 2 months should also be compensated appropriately and the justice will be provided to the consumer so that all of them, manufacturer, dealer and service provider will not take such a liberty to dare to deceive their clients in future.
Additionally I have also lodged a complaint in the consumer court yesterday for mental harassment and also deceiving a customer with ads of after sales services but not attending post that.
Looking forward to kindly consider my complaint favorably.
GRIEVED CUSTOMER
Mr Prabodh Goyal
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