Stay away from IFB if you can. If you buy their equipment, pray that it does not fail ever. For if it fails, you are in for serious trouble. Their customer service is the poorest in the country. Log a complaint once, twice, thrice and keep waiting for a response. You have to escalate for anything and everything to be heard. I am waiting for a month after logging calls (last call number 152811, logged on 21st March) for consumables (salt, detergent, rinse aid) required for running their god-forsaken machine. It's a month since I am trying to reach them for consumables. No response. Today their escalation numbers Senthil kumar 9686514747 and Venkatesh 9379772392 are also not reachable. I am stuck. Having spent thousands on their machine, now I am paying a few thousands to a maid-servant to wash my dishes. Unfortunately, the consumables are not available in the free market and we are at the mercy of IFB to keep our machine running. Serious issue here. MORAL OF THE STORY: STAY AWAY FROM IFB.
Krishnan Rajan
Customer ID: 723911
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