The Franchisee of IFB Industries Ltd Thanjavuar provided Annual Maintenance contract with me on 22nd July for the I F B Executive Elite Washing Machine on payment basis. In the month of December the machine did not tumble, drum did not moving and heater did not working. Totally the machine did not working properly. I filed a compliant for resolving the problem of machine to their IFB Care phone no 1860 425 5678 in the month of December. My compliant, ticket No. is 3942297. They redirected me to call IFB main head office in Chennai Phone No.044 30288511. I called them several time. They did not attend my phone I called the senior Manager, Kamal several time to his mobile no. 9381079435. He never attends my phone calls. I called person in charge of Thanjavur namely Senthil whose cell no . 9382988245 is avoided my phone calls. These phone numbers are provided by IFB Industries. They do not solve the problem till today 7th December. IFB has cheated me. They got money from me and they did not repair the machine. Who will ask them question only God will punish them. Dear customer, please read what is I implied. What are Managing Director and Chairperson doing without knowing the problem of consumer? Are they look into the matter and solve the problem?
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