This is G.Ram Reddy from Hyderabad, (customer No – 1571744) purchased Senorita (capacity 5 kgs) from BEST BUY Shop # 7-2-650, R.P.Road Secunderabad Bill no. RP/CR8/8674 dated: 25-08..
Kindly help me regarding the issues that I have been facing with a faulty washing machine since I purchased this machine. The problem with this faulty machine has started within a month from date of Purchase. Below are the complaint details.
Date, Complaint No’s.
8/9, 2159641
23/8, 2106365
28/3, 2867091
I was patient enough to see if the issues would be resolved. But the issue remained and so we have approached the Service centre senior Engineer Mr. Steven at Tadbund, Secunderabad. He confirmed that it was a faulty machine and it will continue to have problems. SO we escalated the issue to his manager Mr. Ramakrishna who is incharge of sales & Service for Andhra Region.
After looking at all our above complaints and having series of discussions with his engineers. He agreed to change all parts of the machine and promised us to exchange the machine, if at all same issue’s happen again. He also suggested us to pay 1, 143 /- Rs towards extended warranty on 15/4. The extended warranty would commence from 23/8 to 22/8.
Upon delivery of the machine with all spare parts changed the issue has become worst. Below are the complaint No’s with dates after changing all the spare parts.
30/9, 3561943
24/7, 3293233
24/12, 3915926
8/01, 4118493
07/03, 4229079
17/03, 1571744
27/07, 4434559
28/08, 5011090
25/09, 1571744
6/2, 5860902
8/1, 4118493
6/2, 5860902
19/10, 7431662
20/10, 7450732
10/11, 7597280
08/12, 7814689
16/02, 8288135
20/03, 8497676
We have updated the issues with Mr. Ramakrishna and suggested us a solution, but he never bothered to help us out and was further trying to postpone the issue rather than guiding us with appropriate solution. He is perhaps waiting for the warranty to get expired and delay things until then.
We have further escalated the issue reaching head office. Spoke to the Senior Engineers Mr. Lohit, Mrs. Rajeshwari and Mr. Mustafa. They suggested that they are working on the issue and have escalated the issue to senior most officials “Mr. chakravarthy” at IFB and we should get a response within 24hrs. Some suggested they will take the machine to head office and get it fixed, just be patient. But no one has reverted back to us until now we have been waiting for past 3 months.
Whenever we try to follow up the case calling the head office at toll free No. 18604255678, the customer support are either suggesting us that the Senior Engineers Mr. Lohit, Rajeshwari and Mustafa are either busy or left for the day and will get back to us. Actually they never called us back at.all.
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