I had purchased a dishwasher machine from IFB on 10.10.2010 which functioned well until late 2011. Towards the end of the dishwasher started leaving stains on the utensils and the notice of which was brought to the attention of customer service department. The customer service department sent its technicians a few times but the problem could not be fixed. Upon escalating the problem further, they sent the technician to replace one of the parts of the dishwasher. Ever since the part is replaced, the machine has stopped working completely and isnt starting as well. It has been over 1 month, we have been trying to resolve this issue with IFB but they say that the machine was in working state when the technician visited us and delay the matter. The dish-washing machine is under 2 years warranty and I see no problem why the servicing could not be done.
I am looking to pursue this matter legally and I seek advice. Any help would be greatly appreciated.
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