Dear Sir,
I had purchased washing machine model no. AW6563 on 20th October from M/s Pankaj Electronics, 9 DAV School Building, Main Road Green Park, New Del hi 110016, vide Invoice No. 9387 dated 20/10, Delhi. Machine started giving grinding noise in the month of June. I immediately requested your customer care centre to repair the same. Since June till date six times service centre mechanics have come and replaced (A) Axle, (B) Springs three times of different models but never fixed springs of the machine? The problem stands as it is till date. The details of complaint numbers are given below:
1. 613415 dated 15th June
2. 6630060 dated 28th June
3. 6655150 dated 2nd July
4. 5691501 dated 18th August
5. 7005136 dated 22th August
6. 7469063 dated 28th October
7. 7469053 dated 5th December
8. 7469053 dated 13th December
I therefore request you to please refund the money or replace machine with a new machine immediately as this machine is defective. Please inform your action taken immediately.
Thaking you,
Yours sincerely,
Mr. P.C. Jain
65 Jain Mandir
Near Shivaji Stadium,
New Delhi 110001
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