Sir/ Madam
1.i had purchased IFB Top Loading Washing Machine AW 7233 in the mid of January. my machine is registered in the name of Shri Vikas Aggarwal, my husband. we are residing at C-9/78, Sec-7, Rohini, Delhi -110085.
2.in the start of month of march, one day when i plugged in the machine, it started making a loud sound by itself. i switched off the machine.
3.i lodged the complaint with customer care.
4. technician arrived and set right the machine. the fault was that some screw was left loose by manufacturer itself.
5. after a week, the machine did not start after plugging in. it started giving problem such that on its display panel, the numbers just blinked and the machine switched off by itself. it started after two - three seconds itself again and again switched off by itself. since then my machine is dead.
6. customer care was approached again. technician arrived in and made complaint that PCB of the machine needs to be changed. it has happened due to voltage fluctuations at my residence.
7. it has been three years of my marriage and i have not seen any voltage fluctuations in rohini where i am residing.
8. then also, we lodged a complaint with NDPL. their technician arrived three times at out place and arrived at the conclusion that voltage was right at 230V till meter installed at home. their responsibility is till the meter. on persuasion, the NDPL technician checked the voltage at the switch where machine is installed. the voltage was perfect at that point also. this was done by NDPL technician on courtesy call basis.
9.IFB technician was called again and it was explained to him that we have no problem of voltage here at the residence.
10. IFB technician told a new story that u have a leakage of earth or there is no earthing at this switch.
11. it is pertinent to mention here that the second floor where we are residing was constructed in the month of Aug and at that time all the earthing was made again by digging 30 mtrs in the ground and earthing was made with copper wire, salt and coal as required.
12.electrician was called and he confirmed that the earthing was right at the point at which the machine is installed and also at all points at the residence.
13. we again talked to the IFB technician for replacement of the machine.
14. he gave us the contact number of Shri Sandeep Sharma who is the Area Manager of West Delhi. we tried to tell him the whole story but he was so rude and impatient that instead of listening to the customer, he just told that the machine could not be replaced and he cannot help us in any regard.
15. i am sorry to mention here that his attitude was really not appreciable and he was just not listening to us at any cost. we telephoned him two times and the response was same. the attitude of him was very shameful and i will take this matter separately.
16. now you are requested to suggest me a way so that my machine is reached with a new one.
17. we are two people at home, myself and my husband. not much clothes are being washed and since the mid of march, the machine is dead.
18. if in two months of working with the machine and keeping in mind that only clothes of two people are being washed, it goes in such a state that its main part i.e. PCB needs to be changed, i donot find any valid reason to go with this machine.
19. the only resort is either IFB returns my money or IFB replaces the whole machine.
20.the other way would lie only in legal action against IFB in consumer court
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