God save us from IFB!!! IFB washing machine was on fire.
My experiment with IFB washing machine began when I purchased it eight years ago. Every thing was smooth till one day when suddenly it caught fire and a major disaster was averted in the nick of time. But for the alertness of our neighbour, our house could have been in flames. We had the great difficulty in putting out the fire.
Today the washing machine is lying in rubble, quite unattended. I have been having your service contract for almost eight years. You technician did finally come and gave us some false promises and hopes. He assured me to repair it, but I was totally unconvinced, how can I use the same machine which can catch fire any moment. My wife shudders when she looks at the machine. Children in the neighbourhood are in the state of shock.
What I want from IFB is the replacement of the machine, because we have completely lost the confidence with the machine that went in flames. I have taken the pictures of the machine and if I receive no response from IFB, I am thinking of going to the press with all the details.
This is a poor advertisement for IFB. After paying so much for service contract, I have received a shoddy treatment from IFB. I am harassed and disillusioned. My old parents do not know what to do with dirty clothes. IFB boasts of good service network and a whopping sale, but has it ever thought about customer satisfaction? Do you want your customers to use the machine that may turn into a fire ball?
I look forward quick response.
Yours truly,
Prof. Krushnadas Pujara
Sector-2 G-104, Sun city
S.P.Ring Road, Bopal
Ahmedabad.
(02717) 243133
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