IFB Washing Machines - Worst Service Support
My IFB Digital front loading washing machine stopped working since 25.02.2012.
I logged nos of complaint and after two months
the service person came and told that he replaced some part within two days.
I’ve contacted IFB customer care again after one week.
Service person came and told the some parts is the problem and needs to be changed.
No one called back after that. I’ve started chasing customer care.
The service centre people are well trained in giving various reasons every day.
“There is no stock of that part”
“Part is ordered it will come by next Friday and will fix it by coming Monday” (every week I’m hearing the same)
"All parts are changed don't know why its not working"
I approached call centre again on 10th june for further escalation.
Its 4 months now and my washing machine stands like a monument in my house.
Service people are getting trained to the core exploiting our situation.
P K MISHRA
9437332313
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