Dear Sir,
This is Kalaiselvi K from Adambakkam (34 E, Fourth Cross, NGO Colony, Adambakkam, Chennai). We recently purchased in the name of Kalai Selvi K (04/01) IFB Senorita DX 5.5 KG (SR.No. WT SEN DX 5.5B 054111) from Eagle Electronics, Adambakkam.
Once after purchase of the IFB Washing machine, demo was provided by Mr. Ganesh (9551006814) but we heared some extra noise while running the machine in the first attempt. He told due to new machine installation and settling will take some time. He told to observe the machine for any related issues and report if any abnormal behavior.
We previously used IFB executive elite model and we never seen such strange noise in usage, but due to service engineer explanation we thought of observing in future usage.
Second day when we tried to use the machine for washing we heared over noise with heavy vibration, we called the engineer to rectify the issue. He came and removed the safe packing material which was kept inside the machine during transporation (engineer didn’t remove the packing material during demo in the first stage) due to his carelessness and negligence this abnormal behaviour repeated in all our stages of upcoming washes.
We logged complaint to IFB for several times (more than 5 times within a period of 3 weeks – one of such complaint is dated 4/2/10, complaint no. 4096392) but there is no use in all over complaint and the problem repeated inspite of the engineer visit. We also shown the problem to our purchase dealer (Eagle Electronics) and he told he will give permanent solution.
Until now there is no proper solution from the engineer or the dealer. Both of them assured to rectify the issue with another new machine (IFB) replacement. At present the machine is in dead condition (not rinsing or washing which both of them witnessed and till now there is response – inspite of purchasing the new machine we still wash our cloths through hand wash only).
Do you think is the way IFB behaves for the customers for problem rectification??? and more over we are IFB customers for more than 5 years of washing machine usage.
Kindly look into this issue on top priority and supply us with new machine (we are not satisfied with the existing machine and we don’t want to use these kind of problematic machine life long – as we purchased brand new IFB machine and it is not a second one I hope).
We need permanent solution with New IFB machine replacement either with the same model or higher end model – if not kindly return our purchase amount with interest so that we will purchase any other brand new good model machine.
Kindly update at the earliest to rectify the issue.
Yours
Kalaiselvi K
Adambakkam, Chennai - 88.
Mob - 9841404115.
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