Respected Sir,
My name is Nirmal Sharma, i have a IFB washing machine model Elena which is front loaded. Sir last time when my machine was making problems i complained it and a mechanic named "Sandeep" his mobile number '9463233901'visited me and repaired it and made a Annual Maintenance / Extended Warranty contract on date 23-06-10 by paying them a sum of Rs.1876. After this contract our machine once again make us problem and he visited us again but after two days of his visit our machine again started making problems. Then we make many calls to him but he didn't come and after that we registered a complaint on their service center on date 07-07-10 at company's head office number 18604255678 and got my complaint number "4816208" and a id "1879479". They told us that their mechanic will visit us in two days but after waiting two days when no one came i make a call at company's Ludhiana service center and they also give us same answer. But after waiting again two days i again make a call to same service center and also make a call at Jalandhar service center and got as usual same reply and then after waiting again for two days i again called on all three numbers many times including company's head office number, Ludhiana service center and Jalandhar service center but their answer still remain same. Sir even i got a number from company's head office which is a mobile number "09216165120" and when i called him he asked me to send him his my compliant number and he will solve my problem i at once sms him my complaint number from my mobile '09417749290' but nothing happened. One thing more i want to say that when i last time make a call on company's toll-free number i was shocked on listening that my complaint was registered on date 21-07-10 which is totally shocking because i have registered my complaint on 07-07-10 then how could they change my complaint from 07-07-10 to 21-07-10. I don't know how could do that.
Sir during this period from date of complaint i have booked to the current date with a total of 25 days we are washing our clothes with hands and if we have to wash our clothes with hands then why i have contracted with them a period of 1year. So know i want my full contract money including the calls i have made to all their numbers and also the loss i have got during this period which is 1876 200 (my call charges which i made) fine which court thinks is suitable to punish the company so that they couldn't do it again in future with any customer. Because now i don't want my machine to be repaired by the company.
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