I have extremely hassled with the level of customer service provided by IFB. My washing machine has been giving problems for the last 45 days. The service center rep visited us a few times and after he is gone the problem starts again. There were following problems with the machine,
1. Clothes were getting torn
2. Water being ejected from the detergent tray and my house was getting flooded.
The technician changed the drum saying it was damaged and charged me about 4k as it was no covered under the AMC. He also temporarily fixed the flooding problem. So far I have spent about 10K on the machine repairs, AMC etc and I am still at IFB's mercy.
The machine was okay for 4 days and again he flooding and the drum noise started, The Technician visited us and told us to change the detergent which we did but the flooding did not stop. I have been calling the service center for help but no one has visited us for the last 3 days and no one is attending the serivce center phones. I am just fed up with IFB. No more IFB products.
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