SAVE YOUR BRAND NAME
SUB: Defective IFB Washing Machine & Inefficient Service
I had purchased my IFB Washing machine in May 27. Since inception, my washing machine has been giving me immense problem which has not been rectified as of today. In support of my complain I am giving below some of my complain number related to one problem and that is when the machine is on run it make a horrible sound.
Complaint No. Dated
1423502 26.12.2007
1553073 13.02.2008
2025639 31.07.2008
2042812 05.08.2008
2172717 12.09.2008
3593337 07.09.2009
5494311 30.11.2010 Problem of E2 error started &
5831129 31.01.2011 problem yet to solved (75 days)
On November 30 I made a similar complaint regarding the sound that the machine was making when on the run. The service engineer who came to attend the complaint told us that the trolly built by the company for the machine is defective, hence the sound in the machine and insisted to purchase the new trolly launched by the company recently. He further asked to add a water filter for improved washing. We bought the water filter and he attached it to the machine itself However, no receipt of the filter bought has been given to us till date. He also changed the start button as there was some problem with it also.
The very next day when I put some clothes to be washed, but the machine did not budge and showed E-7 error. We again lodged a complaint with customer care and posted a mail on December 3 for the same (reply to which is still awaited). The engineer came to see the machine and said that there is some problem with the Digital Board and he changed the Digital board of the machine. But as soon as he went off the machine is not working at all and showed E2 error i.e. insufficient water supply. From that day we actually learnt about the E2 errors mentioned in the IFB manual.
After that many verbal complaint has been lodged with your Branch Service Head in New Delhi (Ms. Deepika) and Franchise Head (Mr. Hari), as the machine has started giving me problem of E-2 at every wash.
The Service engineer during one of his visit took out the filter and I hoped that the machine would now work properly, but in vain. The Engineers who come to visit are now saying that the water pressure is not appropriate and hence the E-2 error is showing. Since I was attaching the pipe of the water supply with the tap of my overhead tank (approximate height is about 10 – 12 ft.), he suggested I should go for the fresh water tap. Here I would like to mention that the water supply in our area is only for a hour and none of the programmes in the machine is within the time limit of the water supply (except for quick wash).
I would like to mention that I do agree with their deliberations, but my logic is that if that is the case why did the machine not showed such an error in past, as the machine is kept in the same place and the same circumstances for the last two years. If it is so then was the Digital Board put earlier in the machine was defective, because all these problems started occurring after its replacement.
Talking to the service engineer has proved to be futile as they are so rude and discourteous that at time I feel guilty to have even bought the reputed machine like IFB. I would like to ask that whether Service Engineers are only for selling different products of IFB or are they for complaint redressal? Company claims that the complaints are to be attended / rectified within 48 hrs. But I am sorry to say that inspite of my several complaints as evident from above and several delebrations that too for the last 75 days my problem has not been solved.
I therefore request you to intervene into the matter urgently, so that my faith in IFB remains intact.
Thanking you in anticipation
Yours truly
Tushar Chatterjee
K-168, RBI Colony
Sarojini Nagar
New Delhi-110023
(M) 9968056905
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