IFB = IGNORE FORGET the BUYER
Complaint Process Flow :
Complaint: Heavy noise and major vibrations in the IFB Washing Machine model Digital 5.5 Sr. No. WT DIG5.5 B2270
Date : 2nd July on the customer care no. 39004321 with Mr. Prateek.
Complaint no. : 9137175.
After a week: no one turned up against the service request.
Called 2nd time: Given the phone no. of the local service agency of IFB. The no. given was 011-22437182 and the contact person was Ms. Ritu. To my utter surprise the lady on the phone was highly arrogant and did not even bothered to have the complaint no.
Result: No one turned up from the agency also.
Called 3rd time: Given the phone no. of the owner of the local agency.
Local Agency Owner: Mr. K.C. Agarwal
Phone No. : 9811869269 (Never picks up the calls)
Called 4th time: Given the no. of the Service Incharge
Service Incharge: Mr. Joginder
Phone No. : 9312884692
Mr. Joginder told that my warranty has expired. He told me that the warranty was only for two years. When confronted that this is nowhere mentioned on the Warranty card he told that as per company policy the machines brought in 2008 had two years warranty only.
Called 5th time: Given the no. of the Branch Head Delhi
Branch Head Delhi: Ms. Geetanjali
Phone No. : 011-30889676, 011-30889678
The phone was answered by Ms. Abha and was never directed to Ms. Geetanjali. Ms. Abha told me that she will look into the matter and if nobody turns up then I should register the complaint on [email protected]
Now till 1st of Aug complete one month after registering the complaint nobody from IFB has turned up till date. So as an ignored customer I am writing this complaint. Hope somebody from IFB listens to this complaint.
I have also directed this complaint to the following mail addresses as well :
[email protected],
[email protected],
[email protected],
[email protected]
[email protected],
[email protected]
[email protected],
[email protected]
[email protected],
[email protected]
[email protected],
[email protected]
[email protected]
[email protected]
Hope this will reach to someone responsible in IFB.
Although seeing the complaints about IFB online on the below mentioned link i have less hope.
http://inconsumercomplaints.com/complaints/ifb-washing-machine-poor-customer-service-c757741.html
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