Poorest Quality, Highest Inefficiency and Awful Customer Service – synonyms for IFB?
Our Customer Care Ref No: 1564771
I bought IFB Washing Machine Executive Plus, 5Kg, Frontload model from Next Retail Shop, 4th Block, Jayanagar, Bangalore on 17/08 though Bill No: 629305. Some technician on the name of IFB came and installed it.
The hell of problems that we had to face:
1. With in a Week itself, it started making heavy noise and shaking and skidding away the platform during spinning. When complained, after Two days, some technician came and told us to our shocking that the earlier technician did not install the machine properly. When we asked how come the other technician does not know how to install a washing machine when he came to install the machine? No proper response.
2. With in a few days, another problem – spinning is not proper and clothes are still wet even after a full spin at 40C. The irony of complaining and chasing started. After 4-5 days, some technician came and tried to do some repair. He checked drum, water connection, heater etc and could not understand which was causing the problem. Finally he left saying that you do spinning Two times!!
3. Then in two weeks time, door lock problem started. Again chasing…finally technician came and said us that he did not have the right spare part and he put a temporary part. After a near week, after some chasings, temporary part was replaced with a so called proper one.
4. Again in a few days, heavy thundering noise during spinning. Multiple calls to customer care and as usual no response. When I finally got hold of the lady manager and told her that I would approach Consumer Court, she sent one so called senior technician with a spare. Though knowing the model of my machine that guy brought so called Next Generation Tub and replaced the damaged one with this INCOMPATIBLE tub saying that right part was not available. First of all, how come in less than 1.5 yrs, a tub can go bad if IFB is not using the poorest material? Further, how come knowingly a service person fit an Incompatible tub?
5. Because of the incompatible front and back parts of the tub, all small clothes are getting stuck and torn into pieces. Even the water outlet is also got choked. Again, the nasty complaint chain and chasing the customer care with several calls on multiple days…the technician came finally and removed all torn cloth pieces from the filter and admitted that it was all due to the gap between the incompatible front and rear parts of the tub!!
6. Again the marathon of chasing customer care, so called managers and the business managers to get the repair done with a proper tub replacement. These reckless guys never bothered to respond to our calls. Finally, the so called business manager told me in his second call that he would get back to me in a couple of days on the repair plan – this happened in Feb’10. So far neither a call nor any feedback.
7. A few ref no’s of the huge complaint list: 37xxxx, 384735, 4086950, 4112244, 4158963, 4216614, 4250927 and so on.
8. Some of the technicians visited: Jagan, Kiran, Srinivas etc
9. Some of ineffective managers talked: Purnima, Govindaraj, Michael
In summary, my experience with IFB:
• Cheating customers with the poorest quality products
• No response to customer calls and complaints
• Highly inefficient manpower with inadequate training and spares
I request the IFB Senior Management to look into the above my complaint and take immediate action by
• Either replace the machine with a new one
• Or Refund the money full and take away their useless machine
Look forward to having an earliest resolution.
Dr Ramesh Babu Nukala
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