Hi Sir,
We have purchased IFB washing machine Model # FL SENORITA DX Serial # WTSENDXB 055612 from Vasanth & Co., (Choolaimedu branch Chennai) Bill no # 11310000009766 Dated on 14th April in the name of Mr. Arvindh but the material was delivered to us on 4th May. Person from IFB came for demo on 2nd June and found that the machine is DOA as this machine is used in Vasanth & co as demo unit (this was accepted by Mr. Kuppuraj (Branch Manager Vasanth Co, PH # 9940340868). There was no warranty card & user manual guide inside the package. We have complain regarding this in Vasanth & co and also registered complain in IFB site: permanent cust no # 2303550 and complain no # 108913. When Vasanth & co was about to change the machine on 4th June Mr. Kuppuraj (Branch Manager Vasanth Co, PH # 9940340868) has received a call from local IFB service manager Mr. Thirugnanasambatham stating that this issue will be taken care by IFB and not to replace the machine. On the same day Mr. Dhanasekar (9790756516) & Mr. Thirugnanasambatham (9381086792) visited my home and saw the machine condition and stated that they will replace the machine within 72 hours. But still now whenever we call them daily they are requesting for one more day but we haven’t got any conculsion for this issue yet. As of now we have spoken to 3 persons in IFB Mr. Dhanasekar, Mr. Thirugnanasambatham and Mr. Siva Kumar (9344011775) but very poor response. We have paid the full payment and keeping the unit as dummy. Is this the service support you provide to the customers??? Totally we have lost the impression on IFB, because it's been almost 2 months since we registered the complaint with IFB. Requesting you to treat this as most urgent and do the needful as soon as possible. Expecting reply from you at the earliest.
Arvindh,
9840577735
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