To
National Consumer Disputes Redressel commission
Awing 5th Floor, Janpath Bhawan, C.P., New Delhi-110001.
SUB: File case against Panasonic Company
It is to be submitted that I Vikram Ahuja R/o. C-5/73-b, Lawerence Road, New Delhi has purchased Panasonic LCD (Model No. TX32LX80C) from K Square Network, 90 Raja Garden, New Delhi on 23/11 for Rs.32, 300/- Invoice no. R-642.
After 1 ½ months we faced problems with this LCD as it is showing signs of problems.
1) Every time we switch on this LCD there are sounds and sometimes it blinks with sounds as there is problem of sparking inside the LCD.
2) Now on 13/01 we just play loud music on LCD and after that we just shut down this LCD and very next morning we just switch on the LCD it shows no screen on LCD.
• And very next morning I have complained the dealer explaining all the problems I have faced and he has send engineer for the same, after seeing he has told us that this is under warranty and it will be repaired or replaced according to the conditions with assurance that very next day company’s car will pick up the LCD set and within week we will get our LCD but when waiting for whole day next day they just changed their statement of replacing or repairing our LCD and used very abusing and rude language with me and my wife as we belong to middle class family we need your help and support to take proper action against this company as they are cheating us and if necessary action is not taken they will take undue advantage with others also, so to stop them for doing so there should be some action needed against them and provide us our compensation by repairing or replacing this LCD as soon as possible.
his is reference to Consumer case#84/09 against Panasonic TV at Janak
Puri Branch under judgement of Mr. J.P. Sharma.
This case was file 1.5 years back and still we have not recieved any
result due to regular delay and misbehaviour from court at Janakpuri
as they do not listen or help to consumers.
We consumer are totally helpless by such a treatment as consumer
courts have forget that
these are held to provide us justice but they are frustrating us by
such a response.
We had purchased a LCD TV for Rs.34000/- which stops functioning after
1 month of purchase.
1) On first visit from service engineer we were told we will recieve
replacement withing i week but after regular follow ups dealer
neglected to provide any help i.e. K Square network.
2) No jobsheet was provided by service engineer and they misbehaved
with me and my wife.
we complained to local police station and filed written complaint
against them.
3) We again called the service engineer and he without any physical
check asked for Rs.26000/- from us and again no job sheet was provided
as they neglected to give the same.
4) We have been fighting for last one and half years but not given any
justice as we have filed this case with lot of hope.
5) We have been given a date every time we go for hearing and when
asked anything they
opposite party.
This is last and final request to help in this regard as if not given
any justice we have to take backfoot step by taking this case back.
There were lot of hope from consumer court but such a behavior is
taking all the trust we were having.
Hope you will help us in this regard.
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