To, Dtd. 25-05
The Director/Authorised Person,
NOKIA INDIA PVT. LTD.
2nd Floor, Commercial Plaza
RADISSION COMPLEX, N.H. – 8
Mahipalpur, New Delhi -110037.
Respected Sir,
1. That, I Purchased a Nokia 5800 Model Phone from Borthakur Agency, a priority Dealer of Nokia, Mithapukhuri Road, Jorhat, Assam – 785001 on 11.05.2009.
2. That from the very next day my cell phone was found defective and regarding my complaint I handover my cell phone to your authorized service centre at PARAMOUNT SERVICE INDU BHAWAN, M.G. Road, Jorhat, Assam and your service centre repaired and told me that my phone have been upgraded by installing soft wear and now you will found no difficulties and subsequently get back my cell phone. That again I found some difficulties with Video Recording and hang of my cell phone. And I deposited my cell phone to your aforesaid authorized service centre again and get back with the same problem. The problem was not solved.
3. That again on 28th Nov I deposited my cell phone to your authorized service centre, under Job sheet number 713504886/ 090528/20 and they delivered without solving problem of my cell phone, and again these problem was occurred.
4. That on 17th April I approached to your paramount service authorized service centre of NOKIA and I asked to solve my problem and provide me better service and this time they told me that we cannot solve level 1. Problem in your service centre they only can solved level 2 problem. Therefore my cell phone must sent to Delhi for repairing. Thereby, I deposited my phone under job sheet number 713504886/00417/27 but It was vain that your authorized service centre told me on 24th May’2010. That we sent 2nd time to Delhi for repairing your phone, but the Delhi return us with same problem and your service centre again resent to Delhi on 24-05-10.
5. That according to data given by your authorized service centre are as follows :-
1st time :
Delhi Received on -24-04
Delhi dispatched on - 30.04.10.
2nd time
Received on Delhi - 08-05
Delhi dispatch date - 18-05-10
3rd time :
Resent to Delhi - 24-05-10
And Now my cell phone NOKIA 5800, Vide – IMEI Number 354182028084646 Still with your service centre without returning me with satisfied problem. Therefore, I now suffering from severe mental agony and loss of money and time and found no other option but to write my problem to your August Authority and I now fervently hope that your kind authority may kindly consider by problem and do amicable solution. So that I will get my cell phone with a normal condition by solving my problem of Handset or to replace it with a new one.
It is therefore prayed that your kind and benevolent authority would be pleased to consider my grievances and do needful and provide proper justice to me and hope your authority will not bound me to take any legal proceeding and other reliefs.
Thanking you,
Yours faithfully,
(Prasanta Protim Sarmah)
R/o Pragati Path Jail Road
Opp. Assam Oil Petrol Pump
P.O. : Borbheta, Jorhat (Assam)
Pin. : 785004
Mob. No.: 094350-52609
099575-45018
Land No. 0376-2310299
Enclosed herewith a photocopy of
1. Cash memo of Nokia Priority Dealer, Borthakur Agency, Mithapukhuri Road, Jorhat – 785001 (Assam)
2. Service Job sheet of Dtd. 28th May ‘2009 vide job sheet no 713504886/090528/20
3. Service Job sheet of dtd. 17th April vide job sheet No. 713504886/100417/27.
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