Times of India has an e-shopping wing where its readers can purchase various things of different vendors. Actually TOI acts as a middleman. It advertise almost daily, in Times of India’s various editions about the products and always gives alluring discounts to its eaders. It is obvious that the reputation of TOI is the main USP of this business. TOI acts as middleman of various companies and the product is routed directly to the purchaser from the seller though payment is taken by the TOI.
Like many I was also allured by an advertisement in Calcutta Times dated 05/07 (an add on issue of TOI Kolkata Edn) to order a “Multipurpose toolkit with powerful Drill machine” for Rs1999 Rs299 (delivery charges). My order no. was 113103032. The offered price, it is claimed, is 56% less than the actual price of Rs4599. I made cheque payment of Rs2298 on 08/07 through the collecting agent of TOI in Kolkata.
Incidentally, from 22/07 the discounted price of the product has become Rs2290 (instead of Rs1999) though and funnily, the TOI claimed that the offered price was 56% less, as earlier, than the actual price of Rs4599. This shows how TOI is callous in treating its readers.
After receiving the the product I found:
i) No receipt of payment was enclosed with the product
ii) “Multipurpose Toolkit with Powerful Drill Machine” are very substandard and not worth even the discounted amount not to speak of the claimed actual price.
iii) The drilling m/c is unable to take the load of even making small hole in a brick wall though it is claimed that it can dril on concrete, metal and wood.
iv) Drill bits are made of mild steel and got bent whilie drilling.
v) Callously printed operation manual iwithout any figure (though referred in it) will only misguide instead of guiding.
I made two complaints to TOI eshoppng via email address [email protected]. I also lodged a coplaint through their shopping website’s allocated page.
TOI didn’t bother to reply any. Contactng their customer service over telephone I argued that since I placed order with TOI and paid to them it is TOI’s duty to take my complaints but it replied illusive and given a contact number of the vendor. And unfortunately none replied to my calling of vendors number.
I am dismayed that while this media house was shouting loudly against corruption thorough all of their TV channels and News papers they themselvs are doing corrupted practice with their readers who relied on them
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