I can’t express how disappointed I feel in this business transaction with Indiatimes.
Except such mails, there was no effort from their end to expedite a replacement. Consequently I had to take this handset to mumbai and get a replacement from their vendor after visiting his shop.
and to make matters worse, even the replaced handset has developed a problem leaving me without a mobile /and blackberry service centres in delhi have refused to touch this set claiming it is not sold thru their network.
let me know if indiatimes can help this time or shd put this experience over all customer feedback blogs/sites.
arun lamba
From: icare
Sent: Saturday, March 26 4:17 PM
To: Arun Lamba
Subject: RE: supply of faulty Blackberry
Dear Mr. Lamba,
We thank you for contacting Indiatimes Shopping.
We apologize for the delay in responding to you.
With reference to your mail dated - 25.03.11 for order number - 112891297, we would like to inform you that we are having a regular follow up with merchant regarding your complaint, as we need confirmation from merchant and concerned department regardig the stage of investigation. We request you to allow 03 working days to resolve the issue.
We regret for the inconvenience caused to you in this regard and sincerely apologize for the same.
We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.
For convenience please do not delete the interactions while replying.
With Regards
Dharmveer - Customer Service
Indiatimes Shopping
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From: Arun Lamba [[email protected]]
Sent: Friday, March 25 3:40 PM
To: icare
Cc: [email protected]
Subject: supply of faulty Blackberry
Order no 112891297
Invoice no 1340 dated 17th March
Complaint no 738842 dated 25th March
Product purchased Blackberry Storm 9500
This product was delivered after 2 weeks of my order after persistent calls and reminders.
From the first day the microphone of the handset does not work. Have not been able to check what else is wrong.
Blackberry service centres refuse to touch this product insisting this model was not under their purview in India.
The complaint has been lodged with Indiatimes, but the person was non committal on when this will be replaced.
All in all, an extremely poor experience of shopping from indiatimes.
Could someone responsible revert to me to confirm when I can get a replacement please.
arun lamba
mobile - 9650003663
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