Dear Sir/Madam
I have subscribed for India Today Hindi for the period from 01 Nov to 2013 for three years for a sum of Rs 2340/-. Also Company offered a Fixed Wireless GSM Phone of ACCORD COMPANY if anyone opt for THREE YEARS Subscription.
I am getting my subscription in time on my Army Address. But I have not been provided by my Free Gift as promised by the Company (INDIA TODAY). I have reqeusted several times (some emails attached in this complaint) but nothing was done by them.
On 14 Dec WECARE TODAY intimate me that they have already sent me EPP (Express Parcel Post) No 1/126409 on 01-11 later told me 20-10. But I have not received the same. When I contacted and intimate that nothing has been received by me then they advised me that you should sent one letter through your post office that this parcel has not been received by me.
Postmaster of Army Post Office, politely refused to write to them, because he has not received such type of parcel in his post office. Also advised that INDIA TODAY should lodge the complaint in Post Office Channel for lost of Parcel, then he will reply.
But India Today (WECARE) is not hearing till date. You are requested to intimate them to provide my gift item as promised by them in advertisement by REGD PARCEL POST. They are not giving any response of my complaint till date.
Thu, December 18 10:56:24 AM
COMPLAINT BY A ARMY PERSONNEL FOR NON RECEIPT OF ACCORD FIXED WIRELESS PHONE - CASE ID -2693222
COMPLAINT BY A ARMY PERSONNEL FOR NON RECEIPT OF ACCORD FIXED WIRELESS PHONE - CASE ID 2693222
Dear Sir/Madam,
1. Please ref my teleconversation with WECARE Executive on 14 Dec and I have sent one fax also in this regard that I HAVE NOT RECIEPT MY GIFT OF "ACCORD FIXED WIRELESS GSM PHONE"
2. Postmaster of our Army Post Office politely refused for comment of your dispatching of EPP 1/126409 of 01-11. He also intimated to confirm you that a COMPLAINT SHOULD BE LODGED BY WECARE TO FIND OUT THE DEFAULTER AND ALSO REQUEST MANUFACTURE COMPANY TO BLOCK MDN/FDN (Equivalent to IMEI No) for disable the equipment.
3. You are requested to Dispatch my Gift at the earliest, however your staff is also in question, because I am geting my subscription on my postal address in time, why the GIFT ITEM has not been received, inspite of all efforts and intimation given to you?
4. I want my item as advertised by you and I have made a payment of Rs 2340/- for it. I am feeling there are many deficiencies in your service. Also your customer care department is fulfilling the requirement of Customers.
5. If you dont want to provide ACCORD FIXED WIRELESS GSM PHONE to me then intimate me, So I could contact to higher authorities for suitable action please.
Naveen Kumar Chauhan
01965-229396 Extn-2024
From: WECARE
To: naveen chauhan
Sent: Sat, December 11 6:01:58 PM
Subject: Subscription Number ITH 1898597
Dear Mr. Chauhan,
This is with reference to your e-mail.
We are extremely sorry for the inconvenience due to non reciept of the gift. We have forwarded your complaint to gift department kindly allow us 2-3 working days time for revert. Hopr you shall co-understand with us.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services; always.
Regards,
Manish Manjhi
Executive-Customer Care
Please quote your Subscription Number ITH 1898597 or Case Id 2693222 in all future correspondence.
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers
From: naveen chauhan [mailto: [email protected] ]
Sent: Friday, December 10 11:29 AM
To: WECARE
Subject: Fw: COMPLAINT Subscription Number ITH1898597 - NON RECEIPT OF GIFT THROUGH EPP No 1/126409
Subject: COMPLAINT Subscription Number ITH1898597 - NON RECEIPT OF GIFT THROUGH EPP No 1/126409
ITH1898597
Dear Sir/Madam,
As mentioned you have dispatched gift vide EPP No 1/126409 on 01 Nov. But till date I have not received the same, please investigate the matter and forward the gift to me at the earliest as promise through your advertisements, before filing the complaint with higher officials.
Hope you will take necessary action within this week. I will submit my complaint on 13 December to all concerned including higher officials.
My banker already paid Rs 2340/- for the entire subscription. I have paid full amount for full services, which are required to be completed by you only.
Naveen Kumar Chauhan
From: WECARE
To: naveen chauhan < [email protected] >
Sent: Thu, December 9 4:53:47 PM
Subject: Subscription Number ITH1898597
Dear Mr. Chauhan,
This is with reference to your e-mail.
We would like to inform you that the dispatch of the "Express Parcel Post" vide EPP number 1/126409 was 1st November’10. Please bear with us in the interim.
Please feel free to get back to us for further assistance/clarifications.
Assuring you of the best possible services; always.
Regards,
Shivendra
Executive-Customer Care
Please quote your Subscription Number ITH1898597 in all future correspondence.
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
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From: naveen chauhan [mailto: [email protected] ]
Sent: 06 December 12:44
To: WECARE
Subject: Fw: Subscription Number ITH1898597
LAST Sent: Sat, December 4 11:59:24 AM
Subject: Re: Subscription Number ITH1898597
ITH1898597
Dear Sir/Madam,
On which date this parcel has been dispatched by you through "Express Parcel Post" vide EPP number 1/126409.
It will be not possible to find it easily without date.
NAVEEN KUMAR CHAUHAN
From: WECARE
To: " [email protected] " < [email protected] >
Sent: Sat, December 4 11:54:57 AM
Subject: Subscription Number ITH1898597
Dear Mr. Chauhan,
This is with reference to your e-mail
At the outset please accept our sincere apologies for the inconvenience caused to you. As per the status received from the department concerned, we would like to inform you that your subscription gift has been dispatched from our end, through "Express Parcel Post" vide EPP number 1/126409. We request you to kindly check with the local post office and confirm the receipt of the same.
We assure you that all possible care shall be taken from our end so as to regularize the delivery of the Magazines in future.
Please feel free to get back to u s a t 1800 1800 100/ 0120 2479900 for further assistance/clarifications.
Assuring you of the best possible services, always.
Regards
Dimple Singh.
Executive - Customer Care
Please quote your Subscription Number ITH1898597 or Case Id 2689183 in all future correspondence.
You can now manage your Subscription Account online. Please visit www.wecare24x7.in for registration and to get latest schemes and offers.
From: naveen chauhan [mailto: [email protected] ]
Sent: Tuesday, November 30 1:23 PM
To: WECARE
Subject: NON RECEIPT OF GIFT ITEM - ITH1898597
Dear Sir/Madam,
1. Ref my Customer Id - ITH1898597
my gift of Fixed Wireless Phone GSM (Accord) has not received by me till date. You are requested to intimate, why you are delaying my GIFT Item. All the relevant details have already communicated to you in my previous emails.
2. ALSO I HAVE NOT BEEN PROVIDED TO LOGIN ON LINE ON WECARE TODAY SITE, AS THE REQUEST HAVE BEEN GIVEN THREE TIMES
3. If you are not interested to do so, then I have force to write your Grievance Management.
Naveen Kumar Chauhan
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