We bought Onida Hydroplus 60 washing machine from Adishwars, Marthahalli, Bangalore on March 12. It took 10 days for the company to come and install it. They gave wrong information to company technicians. Onida service center technicians are one of the worst you can expect. The technician who visited us doesnot know how to operated fully automatic washing machine. He told us that he cannot connect the washign machine to water inlet. He came to give demo of semi automatic washign machien to us. He told us that water inlet connection should be done by delear. Delear folks told us it is responsibility of company technicians. In between we lost 12 days to start the machine. I was vexed up with the delays and finally, brought few connectors from local hardware store and connected the inlet of water. We did not open the machine till 24th till we are ready to connect. Then we discovered that delear sent us the bigger size stand. This dealer is a total sham where in his sales people are interested to foist anything on customers. We asked for rat mesh and stand. Had to fight with the delear to get money back for stand. Came to know that stands for this new machine are not available. I thought it was all over. Never buy any goods from this delear. Same store manager who had ample time to talk to me while doign sales was not interested to talk to me when went there to complain about stand and delays in commisioning the machine.
Out troubles didnt end there... After 20 days one fine morning on April 13th, the water was continuously filling the machine. We complained to the serive center. The serivce center folks took 4 days to send some one to our place after repeated follow ups. Service center gives 14 diigt complaint number. If you dont have it written, they open the new complaint!! They dont even have a database of open customer complaints based on customer phone or address. Technician who visited us told that pressure sensor is not workign and it needs to be replaced. He would come back with pressure sensor after 2 days. we waited patiently for 4 days and approached service center. This time sent one more person, he came with empty hands. Through this technician got his manager Murali's number. Murali is one of the most evasive person you can come across. He tells outright lies and keeps on dodging the customers. Finally came to know that spare part was not available and they indented spare part for wrong machine. He would get the spare part. On Friday 30th April Murali told me at 445 PM that they have spare part and Mr. Srikanth technician woudl come and replace it on the same day and gave Srikanth's mobile number. I called Srikanth at around 6 PM, he told me that he doesnt know anything about spare part and he would find out from Murali and call me. I called Srikanth around 630 PM. Srikanth said he is busy and would come back to me. It has been 3 weeks since we complained and the machien is lyign idle. Out 50 days since we bought the machine, machine is idle for more than 30 days. This is the state of Onida deleaers and Onida service in Bangalore. Thsi being public forum I dont want to mention the phone numbers of technicians and their managers. I am hoping Onida company officials would attend to the problem immeidiately.
My sincere request to everyone. Never buy Onida products. They are of poor quality and their service is appalling. Technicians and their managers are very unprofessional.
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