I recently purchased LG Split Air Conditioner (1.5 tn, Model: LSA5AR3T) on 30th July from Croma, Megamall Gurgaon. It was delivered the next day on 31st July and we were expecting the service engineers to come and install it the next day.
However no one turned up and I had to log a call at LG Service Center for the installation. Two service engineers turned up today (2nd Aug) at around 11AM at my house.
Their names are Maqsood and Sahil - I would like to log a formal complaint against these two for absolute lack of competence, and no inclination to work.
From the starting they were not keen on working. Apart from the installation charge of 1500, they said that for breaking the wall they would have to get someone to break it and additional charge of 500 would have to be borne by us. This is absolutely unheard of.
Couple of months back I had purchased Whirlpoor Split AC, and got it installed within 1500 with no issues at all. The engineers were well trained and no additional wires etc charges had to be borne by us. The room sizes are similar and the walls are similar. When those engineers could install it, how come LG engineers cannot break the wall in a similar fashion?
Their attitude clearly showed that they werent willing to work, and were not well trained as well to carry out the installation. I called the Service Center again, and took the number for Area Service Center and those numbers turned out to be switche off / not working!!!
Those workers have now gone back as they cant install. I am left with half broken walls, dirt in the room, and the AC lying all around.
The reason I went for LG this time was that LG service would be far better. It turned out to be far worse. I am deeply disappointed and troubled. Please get this rectified immediately.
0 comments