I purchased Hitachi AC thinking the product is good. I experienced very bad customer service. I purchased it on 4th April in Rathna Fan house in Chennai and the ac got delivered to my on 6th April.
Till date (10th april), the AC have not yet installed. I called immediately to the number given by the dealer for the installation, they informed it will be installed the next day on 7th. However, they haven't turned back. I called again and again the next day, the number was swtiched off and the other number was always busy. Once I got the line and shouted at them to install, they called after 5 mins and informed it will be done by next day 10th April and again it was a lie from them. I contacted Dealer to get the number, found the hitachi customer support haven't booked my order to install the AC. This is the worst service I ever experienced from a MNC company that too. Almost I have called all the known numbers in Hitachi and nothing has worked out. Please let me know how should I proceed with this. How can I file a consumer Complaint on this.
Regards
Satish R
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